Incident Management Engineer

A World-Changing Company

Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more.

The Role

Incident Management Engineers (IMEs) are the driving forces of stability across Palantir’s products. IMEs help to ensure Palantir fixes critical issues immediately. When something goes wrong, IMEs are the first to respond and are responsible for triaging, troubleshooting, and coordinating the resolution of the issue.

You’ll be a member of a centralized team responsible for managing the most critical outages. You are an excellent communicator, collaborator, and troubleshooter and can use both of these skills in fast-paced and high-stakes environments. You are able to parse technical details quickly and know when to ask for help when you need it.

Whatever the issue is, you are ensuring it gets resolved at a high bar as quickly and seamlessly as possible.

Core Responsibilities

• Develop a deep understanding of Palantir’s product and delivery ecosystem.
• Collaborate with customer-facing, product, and infrastructure teams on the development and deployment of scalable, reliable software for our customers.
• Diagnose, resolve, and prevent issues encountered in the field.
• Reduce the operational overhead of responding to critical incidents at Palantir through investments in tooling, process, and automation.
• Take part in a 24/7 on-call rotation responsible for coordinating Palantir’s response to mission-critical incidents, ensuring efficient resolution with minimal customer impact.

What We Value

• Excellent problem solving skills.
• Comfort working in a fast paced environment.
• Ability to work both independently and make decisions under minimal direction, as well as collaborate as part of a team.
• Experience with scripting, automation, or data analysis a plus.

What We Require

• Background in Computer Science, Engineering, Information Systems, or other technical field.
• Willingness and interest to travel to other Palantir locations as needed.
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• Our benefits aim to promote health and wellbeing across all areas of Palantirians’ lives. We work to continuously improve our offerings and listen to our community as we design and update them. The list below details our available benefits and some of the perks that can be enjoyed as an employee of Palantir Technologies.

Benefits

• Medical, dental, and vision insurance
• Life and disability coverage
• Paid leave for new parents and emergency back-up care for all parents
• Family planning support, including fertility, adoption, and surrogacy assistance
• Stipend to help with expenses that come with a new child
• Commuter benefits
• Relocation assistance
• Unlimited paid time off
• 2 weeks paid time off built into the end of each year

Salary

The estimated salary range for this position is estimated to be $82,000 - $140,000/year. Total compensation for this position may also include Restricted Stock units, sign-on bonus and other potential future incentives. Further note that total compensation for this position will be determined by each individual’s relevant qualifications, work experience, skills, and other factors. This estimate excludes the value of any potential sign-on bonus; the value of any benefits offered; and the potential future value of any long-term incentives.