Business Services Manager

Business Services Manager Department: Sales Location: Brooklyn Park, MN START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3222342&source=3222342-CJB-0) About us: For over three decades, Cirtec Medical has been a leading provider of manufacturing solutions for complex Class II and III medical devices. We specialize in providing comprehensive services from design and development to manufacturing and finished device assembly. Our expertise spans active implants and neuromodulation, interventional cardiology, structural heart, minimally invasive surgical systems, smart orthopedics, and precision components. Our dedicated teams prioritize growth, innovation, and collaboration. We actively seek opportunities for improvement to enhance our support for clients. If you embrace a growth mindset and thrive on challenge, you may be a perfect fit for our team! Position Summary: This position is responsible for being the primary point of contact for strategic account support . S upporting the organization by building strong customer relationships and regular communication with key stakeholders. This individual will work closely with Business Development, Operations, Supply Chain, and Finance to drive production and engineering initiatives. The role focuses on meeting site revenue and profitability objectives, and exceeding customer expectations for delivery and service. This role will support the quoting process, product cost models, customer forecasting, and assisting Operations with customer communication strategies and recovery plans as needed. Finally, this individual will be responsible for developing and updating strategic sales reporting tools. Key Responsibilities: Build and maintain relationships with key customer contacts to manage expectations, drive growth within the customer portfolio, and communicate customer needs to the rest of the organization. Monitor customer portfolio revenue and profitability to ensure we are meeting organizational objectives. Develop and present pricing strategies accordingly. Meet with key accounts regularly, virtually and in person to understand their needs and provide insight to Business Development related to risks and future growth. Supports the annual budgeting process by being the primary author of customer demand forecasts. Maintains and updates product forecasts regularly to support Production planning. Addresses customer concerns and requests by coordinating internally, driving activity and timely communication. Escalates major customer topics that require executive engagement. Must Have: Bachelor-s Degree; or 8+ years of direct medical device manufacturing experience. Experience working in the medical device industry or a similar regulated industry. Program Management skills - ability to understand, review, and manage budgets and timelines. Microsoft Project and general software skills required (Word, Excel, PowerPoint etc.) Experience with financial models, gross margin analysis, and cost of goods variables. Good to have: MBA preferred A background in Class II and III medical device development or manufacturing is a plus. Cirtec Medical Corporation considers everyone for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender identity, national origin, ancestry, protected veteran or disability status or any factor prohibited by law. Cirtec Medical Corporation and all its related companies fully endorse equal opportunity. Cirtec Medical provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in the job application process. We work to create a culture that is built on innovation, respect, transparency and communication, and hope you take pride in being a member of our team. It is Cirtec-s goal to create an enjoyable work environment and to keep the company a great place to work. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life. Our benefits include training and career development, healthcare and well-being programs including medical, dental, vision, wellness and occupational health programs, Paid Time Off and 401(k) retirement savings with a company match. START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3222342&source=3222342-CJB-0)