Automotive Dealership Dispatcher

Description of the role:

The Service Dispatcher at Dutton Motor Company plays a crucial role in ensuring efficient communication and coordination between our service advisors and service technicians. This position requires exceptional organizational skills and the ability to multi-task in a fast-paced environment.

Responsibilities:

• Implements and maintains an effective dispatch system.
• Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
• Prioritizes and controls all comebacks to ensure proper and prompt attention.
• Reviews RO after technician jobs assigned to ensure all work has been performed
• Maintains timely and professional contact with service department team
• Maintains an organized and up-to-date repair log.
• Ensures that technicians follow warranty material disposition procedures.
• Communicates job status with the next shift supervisor.
• Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed.
• Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.
• Maintains high customer satisfaction ratings.
• Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc.
• Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department.
• Maintains a clean work area.
• Maintains a professional appearance.
• Other tasks as assigned.

Requirements:

• Prior experience in a similar role, preferably in the automotive industry
• Excellent communication and customer service skills
• Strong organizational skills and the ability to prioritize tasks
• Proficient in using computer software and phone systems
• High school diploma or equivalent

Benefits:

• Competitive compensation: $35 per hour
• Health insurance package
• 401(k) retirement plan with employer match
• Paid time off and holidays
• Training and career development opportunities

About the Company:

Dutton Motor Company is a reputable automotive dealership located in Riverside, California. With a strong commitment to customer satisfaction and quality service, we have been serving the community for over 20 years. Our team of skilled professionals strive to provide outstanding automotive solutions and build long-lasting relationships with our valued customers.