Cloud Operations Manager

U.S. Citizenship required. Must be U.S. CitizenAvailable Locations: Reston VA, Austin TX, Broomfield, CO & Seattle, WA. Candidate must live or relocate within 45 minutes of available location. Lead an operations team that will install code, monitor, maintain, support, and optimize all production cloud technologies including both hardware and software for US Government Operations (US Gov Ops).  Manages and controls activities in multi-functional areas of sections. Work with customer support, MOS, and service teams to track and resolve customer issues. Ensures appropriate operational planning is effectively driven to meet corporate specifications. Demonstrated leadership and people management skills. Good interpersonal skills, analytical skills, detailed understanding of cloud technologies and software development. BS or MS degree or equivalent experience relevant to functional area. 4 years of software engineering or related experience. This role will lead operations personnel, collaborate with the Sr. Manager, US Gov Ops. Also manage hiring and training, performance review of all operations personnel and provide delivery of operations capabilities on a 24x7x365 basis.Lead team responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of technical knowledge with administration/analysis knowledge of Oracle's Cloud Infrastructure to provide critical issue support to a variety of complex production environment problems related to immense growth, scaling, leverage, and extremely high performance, and high availability requirements. Provide technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution on OCI FedRAMP, DISA, and other unclassified US Government Realms. Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis with management team. Travel may be required in accordance with business needs.OVERALL RESPONSIBILITIESLead team that operates and performs maintenance to services running within the region using Runbooks.Work with customer support, MOS, and service teams to track and resolve customer issues.Ensures timely resolution and documentation of incidents through bridges.Ensures detailed documentation of incidents through company-standard reporting methods.Helps team as manager to monitor the region for faults, alarms, and other errors. Advises internal teams as required through process and procedure.Act as lead/mentor for other service operators.Act as a point of escalation for incidents and other issues arising within the region.Operates and performs maintenance to services running within the region.Troubleshoots operational issues on behalf of service teams.Career Level - M3As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.* Which includes being a United States Affirmative Action EmployerDisclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range: from $84,700 to $251,600 per annum. May be eligible for bonus, equity, and compensation deferral. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following:1. Medical, dental, and vision insurance, including expert medical opinion2. Short term disability and long term disability3. Life insurance and AD&D4. Supplemental life insurance (Employee/Spouse/Child)5. Health care and dependent care Flexible Spending Accounts6. Pre-tax commuter and parking benefits7. 401(k) Savings and Investment Plan with company match8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.9. 11 paid holidays10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.11. Paid parental leave12. Adoption assistance13. Employee Stock Purchase Plan14. Financial planning and group legal15. Voluntary benefits including auto, homeowner and pet insuranceThe role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.REQUIRED SKILLSBachelor’s degree in Computer Science, Information Systems, or equivalent work experience.Experience with Linux.Experience deploying code within change management procedures.Experience participating in or running incident bridges.Customer focus with a passion for delighting customers.Experience in cloud technical support, operations, NOC, or similar environments preferred, but not required.Experience working with government customers is preferred, but not required.Proven ability to quickly learn new technical domains and then train others.Experience in Technical Infrastructure support and server administration in a mid-sized environment; supporting and troubleshooting distributed applications, software, and operating systems; and administering and troubleshooting issues with messaging middleware and message brokers.Experience with enterprise administrative scripting using a major scripting language and experience with software deployment. Knowledge of network architecture and protocols.Full timePosting Date: 2024-09-26