TeleTech
Head of Workplace Experience, Senior Manager
TeleTech, Mc Lean, VA
Head of Workplace Experience, Senior Manager
The Opportunity:
As the head of workplace experience, you will have accountability and oversight over developing and executing the WX program, facility management operations and environmental health and safety across the firm's entire real estate portfolio. You will be accountable for providing oversight over our FM service provider. Due to the nature of work performed within this facility, U.S. citizenship is required.
How You'll Contribute:
Join us. The world can't wait.
You Have:
Nice If You Have:
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $139,400.00 to $259,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
EEO Commitment
We're an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change - no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.
The Opportunity:
As the head of workplace experience, you will have accountability and oversight over developing and executing the WX program, facility management operations and environmental health and safety across the firm's entire real estate portfolio. You will be accountable for providing oversight over our FM service provider. Due to the nature of work performed within this facility, U.S. citizenship is required.
How You'll Contribute:
- Serve on the Global Workplace leadership team.
- Build a team and culture that performs in a highly proactive, responsive, dynamic, and agile manner to support key stakeholders across the firm rooted in a hospitality mindset.
- Proactively develop and manage key SLAs for FM operations and proactively manage end user engagement ensuring expected service levels are achieved.
- Collaborate with other Global Workplace functions (Strategy & Transactions, PMO Capabilities) and other internal cross functional teams (IT, HR, Security) to ensure integration and alignment across both WX and FM operations.
- Provide excellent customer service and serve as Global Workplace's SME for WX and FM Services to all key internal clients and stakeholders.
- Maintain master level knowledge of key vendor contracts and development and oversight of the correlating SLA and KPIs
- Reimagine and reengineer all process flows for all WX and FM delivery operations in coordination with other Global Workplace functions and our integrated service provider.
- Continuously identify innovative opportunities and best practices to achieve greater efficiency with other Global Workplace functions.
- Prepare, submit, and manage comprehensive facility budgets on an annual basis.
- Stay abreast of industry trends, best practices, and regulatory changes that may impact the WX and FM operations.
- Anticipate and respond to needs and concerns of multiple stakeholders and transform problems into opportunities.
Join us. The world can't wait.
You Have:
- 8+ years of experience with working in a professional services organization
- 3+ years of experience in working cross functionally with oversight over an FM organization
- Experience with briefing all levels of staff, including senior leadership
- Experience with creating polished reports and decks for presentation to senior leadership
- Experience with financial management, including financial tracking, budgeting, and forecasting
- Experience with Microsoft Excel and PowerPoint
- Knowledge of corporate real estate
- Ability to be detail orientated with a strategic and analytical outlook
- Bachelor's degree
Nice If You Have:
- Experience with working in hospitality
- Experience with corporate real estate
- Experience with majority outsourced organization structures
- Possession of excellent leadership and relationship building skills
- Bachelor's degree in Hospitality, Facility Management, Building, Business, or a related field
- Facilities Management Association (FMA) or Certified Facility Manager (CFM) Certification
- Leadership in Energy and Environmental Design Accredited Professionals (LEED AP) Certification
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $139,400.00 to $259,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
- If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.
- If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.
EEO Commitment
We're an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change - no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.