Head of Service Engineering

DescriptionTarget start date: Immediately. ReWe are at the forefront of developing advanced humanoid robots designed for household use. Our mission is to create an abundant supply of labor via safe, intelligent humanoids. As we transition from R&D to full-scale manufacturing, we are seeking a highly skilled and motivated Head of Service Engineering to be the primary interface between the hardware engineering team and the field service team. As an individual contributor, this person will be the most senior point of reference and knowledge for the service community and will participate in and influence the design and manufacturing process to deliver better service outcomes.  This role involves overseeing complex robot repairs, developing maintenance protocols, and ensuring the ongoing reliability and performance of our robots. We are looking for individuals with hands-on experience, and a proactive "get-things-done" attitude, who excel in both long-term strategic planning and day-to-day execution of practical tasks.What You’ll Get By Joining Our TeamYou can shape the future of humanoid robots.You will have the autonomy to improve all aspects of your technical skills.You’ll join an agile and diverse, global team.Why this job is excitingEvery day is different! You will get toInfluence the design and manufacturing process to deliver better service outcomes.Work with the Field Service team to ensure NEO is serviced efficiently.Gain experience with cutting edge technology and improve all aspects of your technical skills.Within one month, you will…Learn the ropes of how our technology works.Be involved in servicing NEO together with our service techs.Within three months, you will…Define the procedures and tools necessary to service NEO in the field.Create awareness and knowledge in the company about service engineering.Collaborate with the Field Service and Customer Success teams to prepare NEO for a commercial rollout.Within one year, you will…Lead a small team of Service Engineers.Help scale up service support for a growing fleet of NEOs.Responsibilities:Serve as the primary interface between hardware engineering and field service teams, facilitating communication and collaboration.Participate in and influence the design and manufacturing process to enhance serviceability and reliability of robots.Oversee complex robot repairs and ensure timely and effective resolution of technical issues.Develop and implement maintenance protocols to ensure ongoing robot reliability and performance.Monitor and analyze service data to identify trends and areas for improvement.Ensure compliance with all relevant safety and quality standards.Provide technical training and support to field service technicians as needed.Work closely with the Field Service and Customer Experience Manager to ensure seamless integration of service operations.Drive continuous improvement initiatives to enhance service quality and efficiency.RequirementsProven experience in service engineering or a related field, with a focus on complex technical repairs and maintenanceExcellent technical expertise in robotics, electronics, and mechanical systemsStrong problem-solving abilities and attention to detailExcellent communication and interpersonal skills, with the ability to facilitate cross-functional collaborationDemonstrated ability to work independently and as part of a teamVersatility to handle ambiguity and rise to challenges in a rapidly scaling business environmentWe seek the world's most talented individuals with a passion for inventing and building a more prosperous future. At 1X you'll get to own real projects and be rewarded for your achievements and output. We hire, recognize and reward based on merit. LocationWe believe the best work is done when collaborating and therefore require in-person presence in our office locations.Sunnyvale, CA We are in the heart of the SiIlicon Valley in a commuter-friendly location with plenty of parking, access to 101 or 280. If you prefer public transportation, Orange Line (VTA) light rail station is across the street. Living in the Bay Area, you will have access to many activities available in its proximity from surfing in Half Moon Bay to skiing at Tahoe, wine tasting in Napa, hiking on the many trails or other sports activities on the many tennis courts, golf courses, etc..If you are relocating to the Bay Area, we offer a comprehensive relocation package to support you and handle the logistics of your move. Typical Interview ProcessIntroductions - interviews to learn more about you and talk about 1X and the roleInterview with a member of the Talent Acquisition teamHiring manager / senior team member / technical interviewTeam interviews - technical interviews and deep-dives with team members. May include a take home challenge, presentation or problem-solving exerciseTechnical deep-dive conversation with a team memberOnsite interviews with team membersFinal Interview Stage - we move you to our final roundExpectation management with the hiring managerWe will conduct reference checksJob offer conversationDepending on the role and your background, additional interviews may be added. You are also welcome to request additional conversations with anyone you would like to meet, but didn’t get to meet during the interview process.A value driven teamThese are the ideas that express our team’s culture and how we work:Be NiceCollaboration is our driving force. Our team creates an open, trusting environment where everyone can be their most creative.Stay SmartA world-changing team needs the brightest minds in every discipline. This is where people come to work, learn, and grow to their full potential.Make HistoryEverything we do gets us closer to one ambitious vision: Creating an Abundant Supply of Labor using Safe, Intelligent Humanoids. We believe what we build today will impact generations.Not sure if this is you?If you’re excited about this role, but you’re not sure if you qualify, apply anyway! You may be just the right candidate for this or other roles.1X is an inclusive and equal-opportunity employer that values diversity. We consider all qualified applicants regardless of race, religion, gender, age, sexual orientation, disability, or any other protected class. If you have a disability or special need that requires accommodation, please don't hesitate to let us know during the interview process. We will do our best to accommodate your needs.We're excited to get to know you and the prospects of having you on board!CategoryService