Director - Digital Experience Engineering (Front End Technologies)
Fidelity Investments, Westlake, TX, United States
Job Description:
Are you interested in serving the needs of millions of customers by building the outstanding digital experience that helps them in financial planning, investing, and retirement solutions?
We're looking for product-aware technology leaders who are passionate, inquisitive, and responsible individuals to help us on our mission to deliver the best omni-channel experience to our customers. Our chapter comprises teams that work on a wide range of applications and platforms acrossFidelity.com, Fidelity Mobile and Investor Centers.The Chapter Leader (CL) brings skilled expertise as an Engineering thought leader and partner to aligned product management teams, providing Chapter leadership, fostering a vibrant community of growth, development, and continuous improvement across chapter skillset disciplines. This multi-faceted role is critical to the development of customer-centric solutions founded on progressive engineering principles and disciplines.
The Value You Deliver
Progressive Engineering Leadership:
Providing Engineering expertise, thought leadership and consulting in the Triad of Product Mgmt, Engineering & Human-Centric Design - to Squads across product management teams to ensure we are building the best products, platforms, and experiences functionally and technically
Work collaboratively with the squad leader to prioritize technical efforts and provide input on product features and capabilities.
Collaborate with architecture and Platform Engineering teams on setting technical direction and ensure alignment with our technology strategy.
Drive scale & reuse by leveraging platforms and capabilities.
Accelerate & increase efficiency by continuously improving engineering & operations practices.
Engage as a Subject Matter Expert, staying abreast of and contributing to external industry trends, advancements, and innovations in technical areas of expertise
Engaging Chapter Leadership:
Create and promote the vision, roadmap, and expectations for the chapter community
Define and execute a workforce plan to attract, hire, build and retain skills of talent across chapters
Responsible for decision making across the Chapter on standards, resources, and overall direction of work through proactive partnership with Chapter Area leaders, Product Area Leaders, etc.
Collaborate with Chapter Area Leader to plan for and provide the skilled talent needed to ensure squads have the right expertise, at the right time, to get work done
Curate large learning events and facilitate learning at scale to promote skill, career, and development growth for chapter leaders and chapter members.
Maintain and share knowledge and expertise on the evolving needs of customers, internal and external markets, and industry trends and changes across chapter community
Oversee, navigate, and lead Chapter members through a high degree of organizational complexity in support of cross-domain and cross-product area work.
Manage chapter members related talent reviews, performances, compensation, goal setting, development, and top talent recruitment practices
Advance Diversity and Inclusion through promotion of inclusive hiring practices, mentoring and coaching
The Skills and Expertise You Bring
7-10+ years of functional experience in product management, technology and/or business, with a high level of agile, analytical, and coaching skills.
Advanced working knowledge of omni channel stack including NodeJS, Angular, TypeScript, Mobile Native tech (Swift, Kotlin)utilizing automation Tools/Frameworks (Mocha, Jasmine, Selenium, Protractor) and deployed via continuous delivery infrastructure (Jenkins, Concourse)
API Design & Development and Microservices Architecture.
Advanced knowledge of cloud-based technologies (AWS, Azure)
Advanced level of knowledge of multiple disciplines and experience with multiple BUs, functions, products, and/or processes is required.
Deep understanding of agile and strategies for maximizing the effectiveness of the methodology through best practices, coaching and continuous improvement
Authenticity and personal commitment to coach engineers across multiple levels, craft frameworks for skills progression, influence careers, and build leadership skills.
Proven track record, inspiring the creativity and innovation of your teams, creating a culture of inclusion, experimentation, exploration, and continuous learning.
Ability to collaborate across business units, with peers and leadership to ensure chapter objectives, KPI's and standards are aligned.
Ability to attract, hire, build and retain a pool of diverse, talented chapter members with the skills needed to execute today and in the future.
Ability to effectively connect with and influence all levels of the organization and motivate change.
Ability to negotiate and influence for favorable outcomes even at the most senior level.
TheTeam
This team builds and gives to Fidelity's digital presence. As a Engineering Chapter Leader, you will lead teams to develop omni channel user experiences and the underlying platforms needed to support our digital presence on a cloud-based infrastructure. You will provide the technology know-how, leadership and influencing skills to be accountable for overall technology strategy, digital transformation, thought leadership and talent development across the Digital Servicing Technology Chapter and multiple business units for internet facing technologies that span both web and mobile.
You will lead initiatives that supply ideas to improve our products as well as develop your skills, learn new technologies and languages, and continue to learn while maintaining a strong focus on providing coaching, mentorship and driving talent development across our engineering teams. We're looking for highly motivated individuals who work well in an iterative and fast-paced environment.
How Your WorkImpacts the Organization
With you as a core member of the technology leadership team, we will together continue to drive and enhance a strong engineering culture that is built on these foundational principles:
Imagine. Innovate. Inspire. Keep it cool: Cultivate an inclusive organizational culture, champion positive energy & family spirit, recognize greatness, support each other & enjoy the journey.
Elevate the floor; Influence the horizontal: Commit to developing leadership at all levels. Help your peers & team get better by raising standards within and around while maintaining a strong focus on building future leaders.
Tightly aligned; loosely coupled: Establish or enhance partnerships across the organization to ensure alignment towards enterprise standards, tools and reusability while providing direction for teams to operate autonomously.
Level Up on Craftsmanship: Treat learning as a journey not a destination. Commit to learning and guiding as a part of your life.
Build the "Best" Tech together: Promote innovation driven by purpose and practicing autonomy with responsibility.
We believe that diversity in background and experience will cultivate an inclusive and engaging work environment for our employees. This ultimately enables us to deliver a better product for our customers. While being technically competent is a core driver, we believe that delivering the best possible customer experience requires an artful blend of human ingenuity and technology. While we value smart technologists, we are fanatics about our culture that promotes aligned autonomy and leadership at all levels. People who are great cultural fits demonstrate curiosity to learn, are unafraid to break things, step up and take the lead, take ownership of their projects, and thrive by sharing knowledge.
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.
Join Us
At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.
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