Director of Operations

Director of Operations

Job Class: Salary-Exempt Reports to: Regional Director of Operations

POSITION SUMMARY:

The Director of Operations will lead the overall operational strategy, execution, and performance within the St. Louis Region. The incumbent will have substantial P&L responsibility and require extensive experience in managing and scaling field operations while strategically supporting the growth of local teams.

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Financial Acumen
• Accountable for the financial performance of the St. Louis, MO Region, including revenue growth, cost management, and profitability.
• Monitor budget adherence, analyze financial data, and make data-driven decisions to achieve financial targets.
• Leverage forecasting and capacity models to ensure teams are Fully staffed and trained to achieve monthly and annual budgets.
• Evaluate performance by analyzing and interpreting data and metrics.

• Collaborate with the team to develop and execute strategic plans for growth and expansion.

Leadership

• Provide effective leadership to local team, fostering a positive and productive work environment.
• Direct leadership of field operations, customer support, site administration and operations.
• Recruit, train, develop, and evaluate field operations staff to ensure a high-performing and engaged workforce.
• Supports expansion and leadership execution within the St. Louis Region.
• Maintain strong relationships with key clients, ensuring customer satisfaction and retention.
• Address customer concerns and issues promptly, striving to exceed customer expectations.
• Establish policies that promote company culture, vision, and safety

Culture

• Set an example for desired company culture in all interactions
• Raise up culture and employee morale when needed.
• Ensure Employee Success through effective recruiting, on-boarding, safety & training, professional development, performance management and retention.

Vision/Strategy

• Develop and implement strategic operational plans to achieve the company's goals and objectives.
• Establish clear expectations, goals, and KPIs to drive individual and team performance
• Continuously evaluate operational processes and procedures, identifying opportunities for improvement and efficiency.
• Provide valuable insights and recommendations to support the strategic growth of local teams and territories.

Execution Management

• Ensure efficient execution of all field services, including irrigation Service & Installation, land maintenance, outdoor lighting, and fertilization, meeting quality and performance
• Ensure compliance with all applicable laws, regulations, and industry standards governing field services operations.
• standards.
• Implement best practices and standardized processes to enhance operational effectiveness and resource utilization.
• Develop & maintain training programs to assist in developing employees and scaling company, help keep the operations streamlined, successful and operating within budget.
• Develop/Support Change Management Process including ongoing creation and support of operational SOPs for consistency of execution.

Safety

• Ensure compliance with all applicable laws, regulations, and industry standards governing field services operations.
• Lead from the front with Safety

REQUIRED QUALIFICATIONS (includes education, skills and experience):

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of 5 years of experience in a leadership role overseeing operations at scale within the services industry.
• Proven track record of successfully managing P&L for a business.
• Extensive experience in the field services sector, route-based services or service-based industry.
• Strong understanding of operational efficiency, performance metrics, and financial analysis.
• Exceptional leadership, communication, and team-building skills.

PREFERRED QUALIFICATIONS:

• Associates or Bachelor's degree in business or other related field, and/or equivalent experience.
• Irrigation knowledge

WORKING CONDITIONS AND PHYSICAL EFFORT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Will have some repetitive hand and arm motions and prolonged periods of sitting.
• While performing the duties of this job the employee is regularly required to stand; walk; talk, listen, reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• This position requires frequent manual dexterity in combination with eye/hand coordination such as keyboarding and handling of equipment.
• Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
• The employee must occasionally lift and/or move up to 25 pounds.
• The noise level in the work environment is usually low to moderate.
• Must be able to travel up to 20% of the time.