Dispatcher

Overview

Goldbelt Apex, a part of the Healthcare Technology Transformation Group, is a data-focused company dedicated to process and quality in every aspect. As experts in healthcare IT experts, Apex is committed to building systems for healthcare organizations to seamlessly communicate and exchange data across different systems and devices.

Summary:

The Dispatcher shall be directly support the National Institutes of Health (NIH) Division of Logistics Services (DLS) for inventory and equipment.

The work for the NIHSC Warehouse will be performed at 16071 Industrial Drive, Gaithersburg, MD, and at the NIH Supply Store, Building 10, Bethesda, MD.

Responsibilities

Essential Job Functions:

• Keeping records and reports
• Providing route and destination information and instructions to the drivers. Receiving and dispatching orders to drivers for deliveries. Organizing/segregating orders by building number
• Prioritizing calls according to urgency and importance per the guidance of the COR and or the Project Manager.
• Performing quality assurance and ship confirmation. Inventory stock as needed. Arranges shipments by checking stock to determine inventory levels, anticipating delivery requirements and placing/expediting orders. Directing deliveries by examining items, destination, route, rate, and delivery time. Verify items shipped by matching the packing slip, reconciling quantities, and noting discrepancies.
• Receiving emergency and non-emergency calls and recording significant information
• Receiving and dispatching orders for products or deliveries within 1 business of orders placed in the grid.
• Receiving emergency and non-emergency calls and recording significant information
• Addressing customer feedback records within 4 hours regarding issues related to deliveries by transmitting information or providing solutions to the customer service representative i.e., providing proof of delivery, pick up and exchange for wrong product delivered, recovering damaged product delivered to customers, product delivered to wrong customer
• Monitor the route and status of field units to coordinate and prioritize their schedule.
• Provide field units with information about orders, traffic, obstacles and requirements.
• Enter data in computer system and maintain logs and records of calls, activities and other information.
• File customer packing slips and provide 1 copy to the NIHSC Customer Service Representative within 1 business day.
• Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries.
• Notify COR/management within 1 hour of vehicle accident or mishap during deliveries.
• Perform other duties as assigned.

Qualifications

Necessary Skills and Knowledge:

• Proficiency with all Microsoft Office applications.
• Ability to generate and submit outbound logs/reports that include the order numbers delivered by driver.

Minimum Qualifications:

• Must have at least 5+ years of experience.
• Experience with the loading/off-loading of accountable inventory on trucks, and with the prepping/staging (shrink-wrapped) of pallets containing varying commodities of inventory.
• Experience using and/or proficiency with inventory/distribution management systems.
• Ability to pass a background check.
• US citizen

Preferred Qualifications:

• Bachelor's degree in a related field.

The hourly pay rate for this position is $24.53.

Pay and Benefits
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.