Collections Supervisor

Description As a member of the Accounting Department, the Collections Supervisor supervises a team of credit and collections staff and provides senior level support to the collections activities associated with outstanding/delinquent accounts receivables. ESSENTIAL FUNCTIONS: Supervise the daily activities of the credit and collections staff, ensuring that collections procedures are followed, and that actions are taken toward achieving established goals. Provide direction to staff to ensure client collections are timely and effectively managed. Responsible for overseeing the daily administration of ARCS (Accounts Receivable Collections Software). Advise on approval of new matters in Admin Review (ICE) during the client intake process for clients that have aged inventory. Provide back-up to Director of Collections as needed. Review status of delinquent accounts with collectors to identify potential collection issues. Develop and maintain positive relationships with internal and external clients by communicating via telephone or e-mail regarding outstanding balances or inquiries. Review client discrepancies, e.g. short payments, duplicate payments, etc. that have been researched by team. Act as a liaison between client and Firm to ensure any discrepancy has been corrected. Monitor that staff are updating collection notes in ARCS (Accounts Receivables Collections Software) on a timely basis. Proactively monitor accounts for pre-approved discounted payments and handle submitting any necessary write-offs to clean-up account balance. Pre-approve AR write-offs submitted by team. Attend routine meetings between COO; Director of Collections, and billing attorneys; be readily prepared to make recommendations for escalation to firm leadership on attorneys or delinquent accounts. Work closely with Director of Collections on special assignments from General Counsel’s Office. Work closely with the Director to implement new policies and procedures; recommend improvements in the collections process; document training materials. Provide reports and pertinent information to the Director and firm leadership in a timely manner. Assist Director with driving the team to achieve monthly collection targets and goals. Assist Director with staff performance issues, provide assistance, coaching and counseling. Supervise a staff of collection coordinators in regard to attendance, workflow and productivity. Participate in the recruitment, interviewing, selection, and hiring of employee(s). Provide performance management feedback to Director. Stay abreast of trends and best practices in the collections function. Develop policies and procedures that require team to follow-up on payment for ebilled invoices especially with the integration of BillBlast ebilling notes. ADDITIONAL FUNCTIONS: Additional special projects as necessary. QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES): Education: Bachelor’s degree in business, accounting or related filed or equivalent years of work experience required. Experience: Minimum of seven (7) years collections experience in a law firm (preferred) or other professional services organization. Minimum of five (5) years of management experience. Knowledge, Skills, & Abilities: Experience with 3E, ARCS and Billblast a plus. Strong mathematical skills, attention to detail; high level of accuracy a must. Strong ability to delegate and manage workflows. Strong organizational skills and ability to prioritize and multi-task with a high volume of work in a fast-paced environment. Exceptional oral and written communications/client service skills. Professional and courteous communication with clients, attorneys, paralegals and staff are a must. Ability to work well independently as well as in a team environment. Exercise good judgment and discretion. WORK ENVIRONMENT & PHYSICAL DEMANDS: This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. PHYSICAL REQUIREMENTS Sedentary work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects up to 10 pounds. Work involves sitting most of the time. Walking and standing is often necessary in carrying out job duties. VISUAL ACUITY Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. DISCLAIMER Fox Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This job description is not an exhaustive list of all functions that the employee may be required to perform and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position. Equal Opportunity Employer - vets, disability Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)