Dispatcher

The Dispatcher is the community's primary contact with the Public Safety department. This role may involve handling emergency situations where relaying information and multitasking with technology is crucial. Individuals in this position must be proficient in call taking, using 2-way radios, and effectively dispatching police officers and other emergency personnel. They must also be capable of making critical judgment calls in time-sensitive situations.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

• Promptly answer emergency phone calls and radio calls.
• Use a computer, dispatch software, emergency notification programs, and web-based programs to log and reference job-related information.
• Record incident-related information clearly and accurately in the Computer Aided Dispatch (CAD) systems.
• Monitor, observe, and analyze campus activity via CCTV and assist with police investigations by reviewing relevant camera footage.
• Dispatch police officers to calls for service.
• Comprehensively gather incident-related information and relay it to the appropriate channels.
• Maintain job performance and composure during emergency incidents and high-stress periods, such as fire alarms, power outages, and lockdowns.
• Oversee notifications for campus fire alarm systems, door alarms, and panic alarms.
• Send emergency notifications to students and staff on all three campuses.
• Clearly communicate with MBIPD officers, City of Chicago 911 operators, or other emergency personnel during incidents.
• Connect the appropriate campus department with issues communicated to Public Safety, including after business hours and on weekends.
• Assess, triage, and respond to multiple incidents simultaneously.
• Responsible for Motor Vehicle Record processing for all MBI students and staff
• Assist with additional related tasks and special projects when assigned.

Minimum Requirements

• Ambulatory ability to stand and walk for extended periods of time, both indoors and outdoors.
• Sufficient writing skills to prepare incident reports
• Sufficient human relation skills to resolve confrontation, affect behavior of others, assert oneself, and convey a positive image of the Department
• Ability to speak fluent English and project one’s voice clearly to be heard.
• Authorized to work in the US legally without sponsorship

Preferred Requirements

• Experience in a clerical position utilizing many forms of technology
• Experience working in a fast-paced environment with high stress periods
• Familiarity with emergency notification systems
• Familiarity with Simplex fire alarm systems
• Familiarity with Microsoft SharePoint applications
• Familiarity with Computer Aided Dispatch (CAD) systems
• Familiarity with Security Desk

Work Environment/Conditions

Moody Bible Institute is a Christian-based Higher Education and Media Ministry. We exist to equip people with the Truth of God’s Word. If you are mission-minded, and have a servant’s heart, join us as we look to further impact the Kingdom of God.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. In addition, individuals will use security equipment such as video monitors, 2-way radio equipment, security keys, and electronic fobs. This position works at our downtown Chicago location and works shift work.

Additional Information

Moody Bible Institute is a Christ-centered, multicultural community that values and seeks faculty and staff who are committed to diversity, work effectively with diverse populations, and engage others in ways that honor our rich cultural mosaic and biblical foundation. Candidates must align with MBI’s Christian identity. Employees are expected to sign a Statement of Faith and adhere to the Community Standards.

We comply with all applicable laws pertaining to nondiscrimination on the basis of race, color, national origin, sex, age, disability, and any other applicable legally protected category. As a religious institution, we have the right to, and do, require that employees hold beliefs consistent with our Doctrinal Statement and conduct themselves in a manner consistent with our religious beliefs, as explained in our Community Standards.