Pinnacle living
Engage Routing - 122515
Pinnacle living, Austin, TX
Genesys Engage Routing Engineer
Onsite at Austin, TX
Hybrid 3 days on-site and 2 days remote.
We are looking to add a resource for the Genesys Routing team. This person should have had routing
experience in the past. Our preference would be to have this resource available in Austin
Responsibilities include:
- Act as the technical lead for the CCTech routing team
- Work with the Apple business teams and routing team to arrive at appropriate designs to meet project
objectives
- Work in a very dynamic environment, collaborating with various teams to meet project goals
Skills needed:
- Expertise in Genesys ORS application development
- Expertise in Genesys IRD application development
- Expertise in Genesys framework and exposure on genesys reporting
- Expertise in Cloud CX
- Experience in developing javascript code
- Good communication skills
- Good analytical skills and ability to research and present findings
- Ability to multi-task
- Strong team player with excellent collaboration skills
- Pro-active and able to work on own initiative
#LI-PT1
Pay Range: $60 - $70/ hr
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision as well as 401K contributions.
Onsite at Austin, TX
Hybrid 3 days on-site and 2 days remote.
We are looking to add a resource for the Genesys Routing team. This person should have had routing
experience in the past. Our preference would be to have this resource available in Austin
Responsibilities include:
- Act as the technical lead for the CCTech routing team
- Work with the Apple business teams and routing team to arrive at appropriate designs to meet project
objectives
- Work in a very dynamic environment, collaborating with various teams to meet project goals
Skills needed:
- Expertise in Genesys ORS application development
- Expertise in Genesys IRD application development
- Expertise in Genesys framework and exposure on genesys reporting
- Expertise in Cloud CX
- Experience in developing javascript code
- Good communication skills
- Good analytical skills and ability to research and present findings
- Ability to multi-task
- Strong team player with excellent collaboration skills
- Pro-active and able to work on own initiative
#LI-PT1
Pay Range: $60 - $70/ hr
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision as well as 401K contributions.