Account Manager

Join the worldwide leader in playing cards and in “play” solutions. Play is what keeps us going, and it always has been our greatest motivation. That's why we live different, play different. The Account Manager will lead the day-to-day interactions with customers, developing an effective relationship, towards continuously improving their experience, and their customer journey. As a leader in customer satisfaction, the Account Manager will own and plan the management of accounts, in addition to defining and reporting on business drivers required to meet/exceed customers and Cartamundi Key Performance Indicators, (KPI’s). This role works directly with customers, utilizing internal resources to identify risks, plan, monitor, and measure project schedules, including forecasting and production updates / changes. What You'll Do as an Account Manager: Deliver a best-in-class journey to our customers, focused on yielding a profitable margin for Cartamundi. Manage all customer needs, concerns and requests with respect, and cooperation Effectively manage customer expectations and on-time delivery schedules Respond to and deliver fast and accurate Request For Quote (RFQ) details to customers Effectively listen and offer solutions representing the voice of the customer Display ownership and confidence, offering decisions and solutions to the customer Effectively plan and clearly communicate accurate schedules and performance data. Compile and analyze manufacturing and account data to solve business challenges Present business performance metrics, weekly and monthly. Partner successfully with all team members and leadership on Cartamundi KPIs We're looking for an Account Manager with: 5+ years account management experience, with external facing customers (B2B preferred) Experience with fast paced/changing environments, with ability to stay focused and organized Experience with world class customer services principles A bachelor’s degree (preferred), a concentration in Business Management is a plus Experience with quotation processes and calculation tools Experience with a CRM is required (Salesforce a plus) Effective communication skills, verbal and written Strong presentation skills Proficient use of Excel and PowerPoint Experience with a metric- driven environment Entrepreneurial spirit to own, plan, and deliver on customer and Cartamundi KPI’s. Ability to work both independently and on teams Project Management and Sales experience (i.e. Key Account Management) is a plus High-end print experience is a plus Benefits an Account Manager Can Expect from Cartamundi: Competitive pay Climate controlled facility 401(k) with company match Health, dental, and vision insurance starting day one HSA (Health Savings Account) and FSA (Flexible Savings Account) Life insurance Short-Term and Long-Term Disability Paid time off Tuition reimbursement Employee discounts on daycare, gym memberships, travel, and much more Physical requirements and working conditions: Our manufacturing Plant is comprised of enclosed office and manufacturing space. This position requires the ability to: Move throughout the entire facility to attend to various issues Work effectively in teams across functional groups with strong communication skills and the ability to lead Perform sedentary work on various computer systems This Account Manager position is located on-site in our Dallas facility. Work schedules are flexible, and can be discussed at time of interview. Apply today and discover the magic of making a difference at Cartamundi! Cartamundi does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS dhs.gov/e-verify (file:///C%3A/Users/quimary.rodriguez/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/PXU6UCX0/dhs.gov/e-verify) . Candidates must be 18 years old to work for Cartamundi. No agencies please. No sponsorship available. About Cartamundi: At Cartamundi, we're all united by our common belief that world is better with play. Play is what keeps us going, and it always has been our greatest motivation. That's why we live different and play different. To us, it is not just an activity. It is a guiding mindset that reminds us to have fun, to be fair, to connect with people – across cultures and generations – and to embrace shared experiences. We are a worldwide leader in playing cards and in “play” solutions. Our owned brand portfolio includes a suite of heritage brands which go back as far as 1848, including global brands like Bicycle®, HRO®, Bee®, Copag®, Shuffle® and many locally loved brands. These brands combine craftsmanship with innovation as the basis for their continued relevance and positive contribution to the local communities that love and use these brands. At Cartamundi, we have significant expertise in printing; our presses have been running since 1765. Today, our company has become the largest playing cards and board game manufacturer in the world and the trusted partner of leading toy companies. We make well-known brands such as Monopoly®, Uno®, Magic: The Gathering®, Guess Who ®, Pokémon®, Trivial Pursuit® every day. As we look into the future and how entertainment evolves, we are bringing the digital world to the physical world and vice versa. We have a dedicated team of experts that is looking into future technologies, products, applications that can get our consumers and communities to truly live different and play different. We are still a family-owned company with headquarters in Belgium and have a global network of 16 manufacturing facilities, 6 design centers, 1 digital studio and 1 global R&D center.