Technogen International Company
salesforce Administrator
Technogen International Company, Los Angeles, CA
Job Title: Salesforce Administrator
Job Location: Los Angeles, CA
Job Type: Contract
Job Description
Essential Functions
Required Qualifications
Education:
Job Location: Los Angeles, CA
Job Type: Contract
Job Description
- Managing system changes without interruption to the user by responding to change requests and proactively identifying needed changes to improve system usability
- Manage user access (MFA/SSO) including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.
- Documenting all processes that impact / relate to Salesforce.com
- Delivering User Assistance, Training, Adoption and Satisfaction
- Monitoring and delivering Data Quality, Migration and Maintenance
- Monitoring and managing exception logs for back end system integration with SFDC
- Creating and maintaining reports and dashboards
Essential Functions
- Manage Salesforce.com instances including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues
- Hands on configuration of all new and existing Salesforce.com features including user management, security, custom objects/fields, page layouts, validation rules, workflows/Process Builders, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Managed Packages
- Assist in understanding and resolving process bottlenecks, data issues and inconsistencies towards operational efficiencies. Anticipate challenges and scale processes, technology and team to support the growth of the business
- Participate in change management and deployment process
- Hands on Data management - including exporting/importing data as appropriate, monitoring and managing exception logs for back end system integration with SFDC; managing duplicate records; identify, debug and develop improved data interfaces and integrations with other systems
- Keep up to date with Salesforce releases, features and best practices
- Perform system maintenance including security reviews, release updates, Health Check, and Optimizer.
Required Qualifications
- Bachelor's degree in computer science, business administration, or a related area or 8 years of relevant experience
- Certified or in progress of completing Salesforce.com Advanced Admin
- 5+ years of Salesforce.com advanced administration experience including experience with Data loader, IDE, Workbench, Ant, VS Code
- 5+ years of experience working in Agile environment
- 4+ years of experience with managing Sales Cloud, Service Cloud, Communities, Marketing Cloud, etc.
- 3+ years of experience using SOQL, VF, Lightning Components, JIRA and process flow tools
- 3+ years of experience building web-based UIs and Lightning UIs / Components
- 3 + years of experience utilizing HTML, JavaScript, and/or CSS
- Experience managing at least 2 deadline-driven projects simultaneously
- Ability to work on-call rotations
Education:
- BA/BS Degree in Computer Science, Engineering, Information Technology or related field.