General Manager

Job Details

Job Location
Seattle Branch - Seattle, WA

Position Type
Full Time

Salary Range
$150,000.00 - $180,000.00

Job Category
Management

Description

Job Summary

The general manager is responsible for overseeing all aspects of their assigned branch, including both day-to-day operations as well as execution of the long-term, strategic plan. The general manager is also responsible for both employee and client/account management, ensuring employees are trained and capable of meeting client/account objectives.

Essential Functions

Leadership

• Participate in the development of strategic corporate initiatives and actively contribute to short-and long-term organizational planning activities.
• Provide leadership that mentors and develops all team members.
• Responsible for selection, training and development of staff for assigned branch.
• Communicate clear expectations to all team members.
• Ensure staff have the tools and training necessary to meet all assigned metrics.
• Coach, counsel and manage performance of direct reports.
• Organize and coordinate ongoing training and career development opportunities for all staff aligned with the assigned branch.
• Provide local interpretation of existing policies and procedures and ensure adherence by all team members. Assist with implementation and training for updated and new policies and procedures.
• Ensure the company's standards and quality control are maintained in all areas (including but not limited to):
  • Exterior Service operation, philosophy and account management
  • Vehicle inspection and maintenance
  • Company phone plan
  • Facility maintenance, repairs and security.

Financial

• P&L management.
• Assist in the development of budget for assigned branch.
• Review and approve payroll, overtime and branch expenses ensuring alignment with established budget.
• Regularly monitor metrics and address areas where goals and budgets are not being met.

Sales and Client Relationship Management

• Achieve growth by winning new accounts.
• Ensure the sales team is executing on the strategic growth plan targeting appropriate prospects and accounts.
• Monitor client relationship management software regularly to ensure the pipeline report is up to date.
• Attend industry events and networking opportunities to build brand visibility and generate new leads.

Required Qualifications

• Bachelor's degree in business administration, horticulture or other related field, or 10 years of management experience
• Minimum of 5 years' experience as an operations or general manager
• Strong follow-through, quick decision-making abilities and able to solve problems in a fast-paced environment
• Valid driver's license and a driving record that allows the employee to be covered by the company's insurance company
• Adept at using Microsoft Office365 and online sales tracking tools
• Strong organizational, time management and prioritization skills
• Comfortable working in a highly digitized and electronic environment
• Ability to communicate effectively in English, both verbal and written
• Interpersonal skills, with the ability to build strong relationships at all levels
• Comfortable with a significant amount of personal accountability and responsibility
• Self-starter, ability to set priorities and keep to projected schedules

Preferred Qualifications

• Horticulture background and a love of plants and biophilic design
• Prior experience in a leadership role in the horticulture industry, strongly preferred
• Ability to communicate verbally in Spanish

Physical Requirements

• Ability to communicate in English both verbally and in writing
• Walking - ability to be on feet for a large portion of the workday
• Kneel/Bend/Stoop/Squat - to perform site evaluations
• Climb - to perform site evaluations
• Writing - to prepare documentation targeted to both employees and clients
• Visual acuity - to evaluate plant health and identify physical spaces that may be appropriate for plants and plant materials
• Working conditions
  • Indoor and outdoor environment - this position is primarily indoors, but will regularly require outdoor work to review and evaluate job sites