HVAC - Plumbing Dispatcher

HVAC/Plumbing Dispatcher - Bilingual a plus

Elmer's Home Services Heating & Air Conditioning in San Antonio, TX is seeking to hire a full-time Dispatcher - Bilingual a plus. Are you an organized person with great attention to detail and a can-do attitude? Do you enjoy mentoring others? Would you like to be part of the epic work culture in an essential industry? If so, please read on!

This HVAC and plumbing dispatcher position earns a competitive wage of $42,000 - $52,000/yr, depending on experience. The typical schedule is full-time and occasionally requires additional hours. We also offer generous benefits including better than average employer contribution on medical, dental, vision insurance (starts every 1st of the month), PTO, 401K, and work all year round. Plus, more benefits are being added as we grow! If this sounds like the right dispatcher and call center management opportunity in the HVAC and plumbing trades for you, apply today!

ABOUT ELMER'S HOME SERVICES HEATING & AIR CONDITIONING

Our company has served the San Antonio area's HVAC needs for over 25 years. We just launched in DFW in 2023 and the Houston area in 2024. Our skilled and capable staff confidently assists customers with their heating, ventilation, and air conditioning installation, service, plumbing, and repair needs. We work hard to maintain our reputation as the most professional and punctual HVAC & Plumbing team in town. Our reputation not only reflects the home services that we offer but also the support that we continuously have for our community. We chose the color pink to represent our company in honor of our owners' mother and all those who have bravely battled cancer. To this day, we strive to make a difference in our community by showing up and offering endless support for numerous organizations and charitable events throughout San Antonio.

A DAY IN THE LIFE OF A CUSTOMER SERVICE REP (CSR) / CUSTOMER CARE REP

We know our success is due in part to our top-notch, trustworthy employees who strive for industry excellence. That is why we invest heavily in employee training and promoting professional growth. As a Dispatcher, you arrive each day ready to lead your team in ensuring that our clients are being heard and receiving the best customer service possible. You work hard to ensure maximum scheduling efficiency without compromising client satisfaction. Most of your day is spent on the phone or computer. Your team receives incoming client calls, makes outbound calls, and dispatches sales, install, and service calls. Appointments are scheduled to provide prompt, convenient service, as well as maximize time and mileage. Your job is highly collaborative. In addition to our clients and your team, you enjoy interacting with the Sales, Install, and Technician teams. You feel good about ensuring that our business grows, clients are satisfied, all parties are well-informed, and everything runs smoothly.

QUALIFICATIONS FOR A DISPATCH

• Background in scheduling, reception, and customer service
• Computer proficiency
• Ability to learn and use ServiceTitan software (prior experience with it would be a definite plus)
• Ability to work evenings and weekends
• Some call center experience is preferred
• Maintain evening and weekend availability
• Bilingual in English and Spanish
• Experience in HVAC or home services is a PLUS!

Are you the kind of person who quickly catches on to what needs to be done, and then jumps right in? Are you attentive to detail and organized? Can you effectively solve problems? Do you have strong communication skills? Can you stay calm and collected in challenging situations? If so, you may be perfect for this position!

ARE YOU READY TO JOIN OUR TEAM?

Specific dispatcher and call center experience would be preferred but multiple factors will be taken into consideration. HVAC and plumbing industry knowledge would be very helpful, but we can train you on the industry-specific aspects of the job. Do you enjoy working with people? Are you tactful and diplomatic? Do you have excellent communication skills? Are you an efficient team player who can prioritize and delegate effectively? Do you enjoy working in a fast-paced environment where each day presents fresh challenges? If so, you might just be perfect for this Dispatch position! If you feel that you would be right for this dispatcher position, fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Must be able to pass a background check and periodic drug testing