Dispatcher

Job Description
General Responsibilities:
Under direct supervision answers phone calls from clients/contractors, schedules staff for site visits and dispatches reports.

Essential Roles and Responsibilities:

• Answers telephones, screens calls and forwards messages.
• May handle calendaring, travel arrangements and coordination of day-to-day activities.
• Type correspondence, documents and spreadsheets. Input data into databases.
• Communicate effectively with clients and collect information accurately to create work orders.
• Provide quality customer service and respond to inquiries/requests for service in a courteous manner.
• Create, maintain, and monitor daily schedules for dispatching to our technicians; modify and update schedules.
• Relay accurate information to technicians, ensuring proficient, quality customer experiences.
• Maintain daily schedules and dispatch work orders to our technicians, as directed by the Dispatch Manager.
• Manage the needs of our technicians in the field.
• Follow safety rules, guidelines and standards for all projects. Participate in pre-task planning. Report any safety issues or concerns to management.
• Be responsible for maintaining quality standards on all projects.
• Ability to Multi-task in a fast-paced environment - sometimes hectic during heavy workload

Requirements:

• High school diploma or equivalent.
• Limited experience performing office support activities required.
• Valid driver's license with acceptable violation history.
• Must be able to type 60 WPM

About Terracon
Terracon is a 100 percent employee-owned multidiscipline consulting firm comprised of more than 6,000 curious minds focused on solving engineering and technical challenges from more than 175 locations nationwide. Since 1965, Terracon has evolved into a successful multi-discipline firm specializing in environmental, facilities, geotechnical, and materials services. Terracon's growth is due to our talented employee-owners exceeding expectations in client service and growing their careers with new and exciting opportunities in the marketplace.

Terracon's vision of "Together, we are best at people" is demonstrated through our excellent compensation and benefits package. Based on eligibility, role and job status, we offer many programs including medical, dental, vision, life insurance, 401(k) plan, paid time off and holidays, education reimbursement, and various bonus programs.
EEO Statement
Terracon is an EEO employer. We encourage qualified minority, female, veteran and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment, or any employee because of race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender, disability, age, or military status.