Sr Analytics Engineer – Customer Engineering

Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!The OpportunityWe seek a senior, experienced ‘hands-on’ analytics engineer to join our Customer Engineering team within the Adobe Digital Experience (DX) Cloud Engineering. Customer Engineering (CE) focuses on multiple aspects of product experience for Adobe Experience Platform (AEP) and AEP-related Apps, including diagnostics and prevention of customer issues and technical enablement to help customers quickly and iteratively move through the product adoption lifecycle to realize business value. The CE team also partners closely with our Adobe Field teams (Pre-Sales, Consulting, and Support) Field and 3rd party partners to collect and synthesize real-world customer patterns to align our product roadmap and develop technical frameworks and tooling to help these field teams achieve scale and impact as they engage with customers.As our AEP business grows, our product and broader engineering teams are challenged to scale themselves to meet the customer and field team demands. In particular, various teams need data-driven, actionable insights that help identify, prioritize, and focus people and technology investments to help customers struggling to run, operate, or grow business impact from their AEP E2E system. In addition, there is ample opportunity to infuse more customer self-serve intelligence into our products through reporting, analytics, and even AI assistance. This senior analytics engineer would be one of the founding members of a Customer Data Science & Analytics team to take on these challenges – requiring this person to model and deliver critical data sets that support new cross-product & engineering KPI reporting, predictive intelligence (e.g., at-risk customers, customer maturity, etc.), and in-product usage and value frameworks. This role will collaborate closely with data science colleagues and other internal cross-team data engineers, ML ops, and decision science platform teams.What You’ll DoCreate and maintain complex data models and queries to support cross-AEP analytics, dashboards, and self-serve toolsCollaborate with stakeholders to understand business requirements and translate them into data insights reporting & analytics solutionsEstablish data modeling standards and patterns; ensure these models accurately measure KPIs, metrics, and supporting details.Build and maintain data pipelines and infrastructure for efficient data processing and analysisCollaborate with stakeholders to understand business requirements and translate them into technical solutions; enable and support stakeholders to access and analyze data effectivelyOptimize data processing and storage solutions for performance and cost efficiencyDevelop automated processes for data validation, cleaning, and transformationImplement data governance and quality standards; create documentation for data models, code, and standardsServe as a subject matter expert on data models and address questions quickly and accuratelyApprove data model changes as a reviewer and code owner for specific database schemasIntegrate AI/ML models into data warehousing and analytics workflowsAdvocate for data quality programs and trusted data initiativesLead major strategic data projects spanning six (6) months or moreLead, guide, and mentor junior team members to grow their skills and impactWhat You Need to SucceedThe optimal candidate will have 5-7+ years’ experience in analytics engineering or related data engineering roles, including a unique blend of technical data skills, business acumen, and the ability to communicate complex data concepts to technical and non-technical audiences. They should be able to work independently and as part of a team in a dynamic, internal start-up-oriented environment. Detailed list of desired skills is as follows:Technical SkillsExpert proficiency in SQL and data modeling.Proficiency in statistical programming languages like Python or RExperience with data warehousing technologies and cloud platforms (e.g., AWS, Azure)Expertise in analytics and data engineering concepts, tools, and technologies.Proficiency in data transformation tools like dbt (data build tool)Experience with data orchestration platforms (e.g., Airflow, Glue)Knowledge of dimensional modeling and star/snowflake schemasBusiness Acumen, Problem-Solving:Understanding of business processes, preferably in healthcare or related industries.Ability to collaborate with stakeholders and translate business requirements into technical solutionsStrong analytical and problem-solving skillsAbility to tackle complex problems from both technical and business perspectives.Leadership, Communication:Experience managing or mentoring junior team membersPlanning, leading, and delivering data projectsExcellent communication skills for presenting data insights to stakeholdersAbility to create documentation, memos, and presentationsAdditional Skills:Experience with data visualization tools like Tableau, Power BIKnowledge of data governance and quality standardsFamiliarity with AI/ML concepts and their application in analyticsFamiliarity with Adobe Experience Platform a major plusOur compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $134,800 -- $246,600 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.SummaryLocation: San JoseType: Full time