Remote Office Assistant Job at Odyssey Haven Travel in Boston

Job Title: Remote Office Assistant

Company: Odyssey Haven Travel

Location: Remote

About Odyssey Haven Travel: Odyssey Haven Travel is a leading travel agency specializing in crafting bespoke travel experiences for clients seeking unique and unforgettable adventures. We pride ourselves on our commitment to personalized service, attention to detail, and passion for creating extraordinary journeys around the globe.

Job Description: Odyssey Haven Travel is seeking a Remote Office Assistant to join our dynamic team. As a Remote Office Assistant, you will play a crucial role in supporting the day-to-day operations of our travel agency, ensuring smooth coordination, exceptional customer service, and efficient administrative tasks.

Responsibilities:

1. Administrative Support: Provide comprehensive administrative assistance to the team, including but not limited to managing emails, scheduling appointments, organizing documents, and maintaining databases.
2. Customer Service: Serve as the first point of contact for clients, responding promptly and professionally to inquiries via email, phone, and chat. Assist clients with booking arrangements, itinerary adjustments, and resolving any issues or concerns that may arise.
3. Travel Coordination: Collaborate with travel agents to coordinate travel arrangements, including flights, accommodations, transportation, tours, and activities. Ensure all bookings are accurate and meet the clients' preferences and requirements.
4. Documentation and Reporting: Prepare and maintain accurate records, including client profiles, booking details, invoices, and financial transactions. Generate reports as needed to track performance metrics and analyze trends.
5. Marketing Support: Assist with marketing initiatives, such as creating promotional materials, updating social media channels, and managing email campaigns to engage clients and promote our services.
6. General Office Tasks: Perform various general office tasks as required, such as filing paperwork, ordering supplies, and assisting with special projects to contribute to the overall efficiency and success of the team.

Requirements:

1. Exceptional Communication Skills: Excellent written and verbal communication skills are essential for effectively interacting with clients and team members.
2. Organizational Skills: Strong organizational abilities are necessary to manage multiple tasks, prioritize workload, and meet deadlines in a fast-paced environment.
3. Attention to Detail: Meticulous attention to detail is crucial for accurately maintaining records, processing bookings, and ensuring the highest level of quality and customer satisfaction.
4. Tech Savvy: Proficiency with office software applications, including email, spreadsheets, word processing, and CRM systems. Experience with travel booking platforms is a plus.
5. Customer Focus: A customer-centric mindset with a genuine desire to deliver exceptional service and exceed client expectations.
6. Adaptability: Flexibility and adaptability to work independently in a remote setting, as well as collaborate effectively with team members across different time zones.
7. Passion for Travel: An enthusiasm for travel and a desire to contribute to creating memorable experiences for clients around the world.

Benefits:

• Flexible remote work arrangement
• Competitive pay
• Opportunities for career growth and professional development
• Exciting travel perks and discounts
• A supportive and collaborative team environment

Locations Boston Remote status Fully Remote