Business Analyst Job at Insight Global in Richmond

We are seeking a highly analytical and detail-oriented Business Analyst to join our customer service team in the public utilities sector. As a Business Analyst, you will play a pivotal role in optimizing customer service operations through data analysis, process improvement, and strategic recommendations. You will collaborate closely with cross-functional teams to identify opportunities for enhancing customer experience, increasing operational efficiency, and driving business growth.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Required Skills & Experience-Bachelor's degree in business administration, Information Technology, Accounting, or related field.-5+ years of business systems analysis experience, preferably in the public utilities sector.-Proficiency in data analysis tools and software (consider UML (Unified Modeling Language that will be beneficial when creating / documenting workflows, use cases, etc. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.