Security Operations Manager Job at Securitas in Marlborough

The Security Operations Manager is a key leadership role responsible for project planning, client relations, staff development, and ensuring top-tier service delivery. You'll oversee project coordination to meet our commitments, work closely with the client, and lead teams to success, all while managing resources effectively.

Why Securitas?

Growth is not just a possibility hereit's a guarantee for those who show dedication, drive, and uphold our core values. We are seeking a Security Operations Manager who is ready to make a difference, support our District Managers and Account Managers, and lead key projects to success.

If you are ready to take on this challenging and rewarding role and be part of a performance-driven culture of purpose, execution, and belonging, we want to hear from you. Be part of our

journey to make the world a safer place.

Compensation and Benefits:

Depending on experience, Securitas will offer a starting salary of $90,000, in addition to a full benefits package that includes:

• Medical, dental, vision, and life insurance
• 5 PTO days & 401K

Responsibilities:

Team Leadership & Supervision:

• Supervise and coordinate the activities of security personnel, including guards and security operators.
• Manage staff schedules to ensure adequate coverage and optimal security at all times.
• Conduct regular briefings and training for security staff on emergency procedures, safety protocols, and incident response.

Access Control & Facility Security:

• Oversee the implementation of access control measures to secure facilities and restricted areas.
• Monitor the use of security equipment, including CCTV systems, alarms, metal detectors, and access control systems.
• Conduct regular security audits and inspections to identify vulnerabilities and recommend improvements.

Incident Management & Response:

• Respond promptly to incidents, such as security breaches, thefts, or emergencies, and coordinate appropriate actions.
• Conduct initial investigations into incidents and prepare detailed reports for senior management.
• Collaborate with law enforcement and emergency responders as needed.

Policy & Compliance Enforcement:

• Ensure all security protocols and procedures are followed by security personnel.
• Maintain compliance with company policies, safety regulations, and local laws.
• Regularly review and update security policies and procedures to reflect best practices and emerging threats.

Communication & Reporting:

• Serve as a liaison between security staff and senior management, communicating key issues and developments.
• Prepare and present reports on security incidents, key performance metrics, and trends to senior leadership.
• Communicate effectively with stakeholders regarding ongoing incidents and security concerns.

Risk Assessment & Mitigation:

• Conduct regular risk assessments to identify physical security vulnerabilities and threats.
• Develop and implement mitigation strategies to minimize risks and enhance safety measures.
• Coordinate and participate in emergency drills and safety training sessions.

Other responsibilities:

• Manage daily Security Officer operational staffing requirements and administrative functions, meeting business goals and objectives for assigned locations.
• Conduct quality assurance inspections, monitor, and manage the Security Officers at the assigned clients.
• Ensure subordinate supervisors understand and deliver orders, ensure sufficient resources are available to support and/or establish posts in a timely fashion, and are appropriately filled according to contract requirements and post orders.
• Serve as contract liaison with client representatives to ensure delivery of the highest quality of service within a limited turnaround time.
• Oversee the training and operational employment of Security Officers
• Ensure the highest standards of conduct, appearance, performance, and training are being always met.
• Keep the District Managers apprised of contract performance by accurately communicating the status of compliance and identifying any deficiencies in a timely manner.

Qualifications & Experience:

1. Bachelor's degree in Criminal Justice, Security Management, or a related field is preferred.
2. Minimum of 4+ years of experience in physical security operations, with hands-on experience in supervising security personnel.
3. Experience in crisis management and incident response is preferred.
4. Security certifications (like ASIS PSP or CPP) or law enforcement/military background are advantageous.

Ready to Make an Impact?

If you're a driven leader with a passion for operations management and making a difference, we want to hear from you. Join Securitas, where your career growth and success are not just supportedthey're celebrated.

If joining our team sounds like the right fit for you, please click apply today!

Company Website: https://www.securitasinc.com

Securitas is committed to diversity, equity, inclusion and belonging in the workplace.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.

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About Us

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

About the Team

Our Company Mission:

Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values:

Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance:

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.

Helpfulness:

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.