Security Console Operator Job at Bank OZK in Little Rock

Job Purpose & Scope

Monitors security, communications, and life/safety systems while working in the Banks Security Support Center (SSC) or Security Desks.

Essential Job Functions

The hours for this position are 12:00am to 8:00am

+ Monitors and responds to emergencies, system and alarm events, and documents both routine and unusual events occurring on or near Bank facilities.

+ Monitors security, communications, and life safety systems via the appropriate monitoring tools/systems.

+ Monitors and controls physical access entry points and provides appropriate access to employees, visitors, and vendors.

+ Answers telephone queue calls and directs inquiries appropriately, and accurately documents and conveys messages to recipients in a timely manner.

+ Responds to system events, alarm events, and emergencies in a timely, effective, and professional manner.

+ Creates security systems support tickets for system maintenance/service issues.

+ Receives, documents, scans, sorts, notifies, and validates receipt of incoming courier shipments.

+ Maintains good punctuality and attendance to work.

+ Follows Bank policy, procedures, and guidelines.

+ Performs other duties as assigned to accomplish departmental goals.

Knowledge, Skills & Abilities

+ Knowledge of alarm monitoring, card access management, and digital video systems.

+ Ability to handle multiple, simultaneous, incoming calls and incident while handling each inquiry in a professional manner.

+ Ability to accurately document and communicate information effectively verbally and in writing.

+ Ability to maintain attention to detail.

+ Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.

+ Ability to demonstrate effective organization, critical thinking, analytical and problem-solving skills.

+ Ability to work extended hours to accomplish work goals.

+ Ability to demonstrate initiative to accomplish work objectives.

+ Ability to work without close supervision.

+ Ability to work effectively in a team environment.

+ Ability to maintain confidentiality.

+ Skill in using computer and Microsoft Office, including Word, PowerPoint, Outlook, and Excel.

Basic Qualifications

+ High school diploma or equivalent, required.

+ 1+ year of work experience in security, military, law enforcement, alarm monitoring, or call center, preferred.

Job Expectations

Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

EEO Statement

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.