Security Operations Coordinator Job at Halo Security Group in Chicago

Job Summary:

The Security Operations Coordinator is responsible for managing the scheduling and dispatching of security officers to ensure timely and efficient coverage across all client sites. This role involves creating and managing officer schedules, real-time dispatching for service requests or emergencies, and maintaining constant communication with personnel and clients. The coordinator ensures operational efficiency, compliance with policies, and proper incident documentation while addressing client and officer needs.

Key Responsibilities:

• Shift Scheduling & Assignment: Create and manage all security personnel schedules, ensuring proper coverage. Adapt schedules promptly to accommodate last-minute changes, client requests, and verify accurate employee clock-ins and clock-outs.
• Real-Time Dispatching: Dispatch officers to client sites or incidents in real-time using GPS or tracking systems. Maintain communication with on-duty officers for updates and instructions.
• Incident & Emergency Coordination: Respond to emergency calls, coordinating with law enforcement or emergency services. Track and document response times and actions taken.
• Client Communication: Respond to client inquiries and provide updates on officer schedules, shift changes, and incident resolutions. Ensure client-specific requests are met.
• Workforce Management: Maintain a roster of available officers, track attendance, and manage time-off requests. Handle backup officer deployment during emergencies.
• Operational Efficiency: Continuously optimize the scheduling process, reduce overtime, and balance workloads. Use software to track data and improve service delivery.
• Reporting & Documentation: Maintain detailed logs of all service calls and officer deployments. Prepare reports on scheduling efficiency, incident outcomes, and officer performance.
• Compliance & Policy Enforcement: Ensure adherence to labor laws, company policies, and client requirements related to shift lengths, breaks, and overtime.
• Problem Solving & Conflict Resolution: Address conflicts related to officer availability, dispatch issues, or client service, and resolve operational challenges.
• Technology & Equipment Management: Ensure dispatch and scheduling systems are functioning and handle any equipment or system issues promptly.

Key Skills:

• Multi-tasking: Manage scheduling and dispatch operations simultaneously in a fast-paced environment.
• Communication: Strong verbal and written skills to liaise with officers, clients, and management.
• Time Management: Efficient handling of scheduling, dispatching, and problem-solving
• Attention to Detail: Maintain accuracy in schedules, tracking officer hours, and documenting incidents

Qualifications:

• High school diploma or equivalent; Associate’s or Bachelor’s degree in business, logistics, or a related field is a plus.
• 4+ years of experience in scheduling, dispatch, or logistics coordination, preferably within the security or related industry.
• Strong organizational skills and attention to detail.
• Proficiency with scheduling software and Microsoft Office (Excel, Word, Outlook).
• Problem-solving skills and the ability to work under pressure.
• Familiarity with security operations and protocols is a plus.

Working Conditions:

• Working hours - 4:00pm to 12:00am
• Office-based role with after-hours availability for urgent scheduling or dispatch needs.
• May require flexibility in shifts, especially during peak events or emergency situations.