Customer Service Representative Job at Miracom Hive in Detroit

Deliver Excellence: Customer Service Representative Needed!

Are you passionate about helping others and providing top-notch customer service?

We are seeking a dedicated Customer Service Representative to join our team. In this role, you'll be the voice of our company, assisting customers and ensuring their satisfaction.

Responsibilities

• Respond to customer inquiries via phone, email, or chat promptly
• Provide accurate information about products, services, and policies
• Resolve customer issues effectively and efficiently
• Document customer interactions and maintain detailed records
• Coordinate with internal teams to address customer needs
• Participate in team workshops and professional development programs
• Identify opportunities to enhance the customer experience

Qualifications

• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and attention to detail
• Proficiency with customer service software and basic computer skills
• Ability to work in a fast-paced environment and manage multiple tasks
• High school diploma or equivalent; additional education is a plus
• Previous experience in customer service is preferred

Benefits

• Opportunities to work with clients across the US
• Career growth and advancement within a dynamic company
• Collaborative team culture focused on customer satisfaction
• Access to workshops and ongoing professional development

Join us in delivering exceptional customer service. Apply today!