Gage Diamonds is hiring: Customer Service Specialist in Chicago

Gage Diamonds, located in Chicago's River North neighborhood, is a premier retailer of engagement rings, wedding bands, fine jewelry, and designer watches. They are committed to revolutionizing the bridal and fine jewelry shopping experience by offering transparent financing options and a diverse range of products, including natural diamonds, lab-grown diamonds, and moissanites. Gage Diamonds advocates for inclusivity and transparency in an industry historically shrouded in secrecy.

This is a full-time on-site role for a Customer Service Specialist at Gage Diamonds in Chicago, IL. The Customer Service Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering a positive customer experience on a daily basis.

• Customer Support, Customer Service, and Customer Experience skills
• Strong phone etiquette
• Experience in ensuring customer satisfaction
• Ability to handle various customer inquiries and issues effectively
• Excellent interpersonal and communication skills
• Attention to detail and problem-solving skills
• Prior experience in the jewelry or retail industry is a plus
• High school diploma or equivalent required