Seronda Network is hiring: Customer Service Representative in Chicago

Job Position: Customer Service Representative
Company: Seronda Network
Location: Chicago, IL
Salary: $34,000 - $44,000 per year
Job Type: Full-time
About Us:

Seronda Network is dedicated to providing outstanding support and innovative solutions to our clients in the technology sector. Our mission is to enhance customer experience by offering tailored assistance and high-quality service. We pride ourselves on a collaborative work environment where each team member's contribution is valued and makes a real impact.
Job Description:

We are looking for a proactive and friendly Customer Service Representative to join our team in Chicago, IL . In this role, you'll be the primary point of contact for customers, helping to resolve issues, answer questions, and provide a positive experience. If you're someone who loves working with people and solving problems, we'd love to hear from you!
Responsibilities:

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Identify customer needs and provide accurate information and solutions.
• Handle and resolve customer complaints with patience and efficiency.
• Document all interactions and maintain detailed records in our customer support system.
• Collaborate with other departments to ensure consistent and accurate information is provided to customers.
• Continuously improve service skills and stay updated on product knowledge.

Skills:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple tasks effectively in a fast-paced environment.
• Customer-focused mindset with a positive and patient attitude.
• Proficiency in basic computer applications (e.g., MS Office) and customer support software.
• Prior experience in customer service is preferred but not required.

Benefits:

• Competitive salary ranging from $34,000 to $44,000 per year.
• Comprehensive health, dental, and vision insurance.
• Paid time off, including vacation, sick leave, and holidays.
• Opportunities for career growth and development.
• Friendly and supportive work environment.

If you're ready to build your career with a dynamic team and make a difference in customers' lives, apply today to join Seronda Network!