Akraya is hiring: Customer Success Engineer (CSE) - Cybersecurity: in Santa Clar
Akraya, Santa Clara, CA, United States
Primary Skills: PANOS-Expert, NGFW-Advanced, Customer sucess -Intermediate, Cybersecurity-Intermediate, Digital campaigns -Basic
Contract Type: W2
Duration: 12 Months
Location: Santa Clara- Onsite
Pay Range: $40 - $45 per hour
#DP
This role may require travel to business meetings and events and requires reliable transportation to do so. If a hire chooses to drive with customers as their passengers or for other business reasons, hires must be in possession and maintain a valid driver's license.
Job Summary:
We are seeking a dedicated Customer Success Engineer to join our team in Santa Clara, focused on enhancing customer experiences by reducing TAC cases and facilitating upgrades to stable PANOS versions. This role is pivotal in developing and executing strategies for customer education, encouraging product upgrades, and fostering cross-functional collaboration to improve product adoption and reduce common configuration errors. Through diligent tracking, reporting, and advocacy, the chosen candidate will ensure customer success and satisfaction.
Key Responsibilities:
- Manage customer segmentation focusing on high case volume accounts to encourage upgrades to stable PANOS versions.
- Design and execute digital campaigns in collaboration with the Technical Enablement Manager.
- Develop solutions with cross-functional teams to reduce TAC cases related to customer education issues.
- Create and distribute educational resources to improve customer understanding of product features.
- Partner with engineering to analyze case trends, identify issues, and enhance product stability.
- In-depth knowledge of PANOS and NGFW.
- Proven customer success experience.
- Excellent collaboration and communication skills.
Experience in the cybersecurity industry, particularly with cybersecurity products, is highly preferred.
ABOUT AKRAYA
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