Salesforce Business Analyst Job at NR Consulting in Boston

Title: Salesforce Business Analyst
Location: Boston, MA (Hybrid)
Type: Fulltime

Position Overview:

• We are seeking a highly analytical and detail-oriented senior Business Analyst to support our public sector clients in defining and delivering solutions that align with its business objectives.
• The ideal candidate will have experience managing the full Software Development Life Cycle (SDLC) and be adept at gathering requirements, analyzing business processes, and recommending optimal technical solutions.
• Knowledge of Salesforce technology is Required
• The role involves requirement gathering in a complex environment, supporting testing, conducting training, support to end-users to maximize the effective use of Salesforce, Continuous Improvement, Documentation business processes, and user guides.

Requirements Gathering & Documentation:

• Define, document, and validate business processes and rules to identify functional requirements. This role is responsible for delivering:
• Business Requirement Documents and
• Current Business Processes
• To be business processes
• Requirement Traceability Matrix.

Technical Solution Recommendations:

• Support technical team to understand business requirements.

Collaboration & Teamwork:

• Collaborate with cross-functional teams, including developers, architects, and stakeholders, to ensure the understanding of the business requirements.
• Responsible for developing end user Training plan and Conducting end-user training as per predefined training plan.

Salesforce Knowledge:

• Leverage an understanding of Salesforce technology and its application to business needs.
• UAT support - Provide UAT support for the end users so they can undertake business function testing effectively.

Qualifications:

• Bachelor's degree in Business, Information Systems, or a related field.
• 8+ years of experience as a Business Analyst, preferably with exposure to Salesforce implementations.
• Proven experience in gathering, defining, and documenting business requirements and functional specifications.
• Ability to manage the end-to-end SDLC, including requirements gathering, solution design, and business process analysis.
• Excellent problem-solving and analytical skills, with the ability to recommend technical solutions that meet business needs.
• Strong knowledge of business process mapping and requirements validation techniques.
• Strong communication skills with the ability to engage with both technical and non-technical stakeholders.

Preferred Skills:

• Experience working on Salesforce-based projects.
• Familiarity with public sector or regulatory environments.