TAM Director (Technical Account Manager)

p style"margin-bottom: 0in;"strongspan style"font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: black;"TAM Director (Technical Account Manager)/span/strong/pp style"margin-bottom: 0in;"span style"font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: black;"nbsp;/span/pp style"margin: 0px;"span style"font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: black;"At our Company, we grow People, Brands, and Businesses We are seeking an experienced /spanspan style"font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: 111111;"Director of Technical Account Management leads a team of technical account managers, setting vision and strategy for delivering exceptional client success through technical expertise and proactive customer engagement. This role involves managing key accounts directly and overseeing a team that acts as trusted advisors for retail clients, ensuring alignment of technical solutions with client business objectives./span/pp style"margin: 0px;"nbsp;/pp style"margin-bottom: 0in;"span style"font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: black;"Take this opportunity to join North Americarsquo;s leading business solutions provider and build your career working with amazing people in a growing industry Apply today/span/pp style"margin-bottom: 0in;"nbsp;/pp style"margin-bottom: 0in;"span style"font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: black;"nbsp;stronguWhat we offer:/u/strong/span/pul style"margin-top: 0in;"li style"color: black; margin-top: 12.0pt; margin-bottom: 0in;"span style"font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Full-Time Benefits (Medical, Dental, Vision, Life)/span/lili style"color: black; margin-bottom: 0in;"span style"font-size: 9.0pt; font-family: 'Verdana',sans-serif;"401(k) with company match/span/lili style"color: black; margin-bottom: 0in;"span style"font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Training and Career Development/span/lili style"color: black; margin-bottom: 0in;"span style"font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Generous Paid Time-Offnbsp;/span/li/ulp style"margin-bottom: 0in;"stronguspan style"font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: black;"Responsibilities:/span/u/strong/pp style"margin-bottom: 0in;"span style"font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: black;"Team leadership and Development/span/pulli style"margin-bottom: 0in;"span style"font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: black;"Lead and develop the technical account management team. Fostering a culture of customer centricity and continuous improvement /span/lili style"margin-bottom: 0in;"span style"font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Set clear goals and performance metrics for the team, ensuring alignment with overall company objectives./span/lili style"margin-bottom: 0in;"span style"font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Provide coaching and professional development opportunities. /span/lili style"margin-bottom: 0in;"span style"font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Own the account review process, ensuring regular check ins with retail client teams are being assess satisfaction, address concerns, and adjust as needed./span/li/ulp style"margin: 0in 0in 0in .25in;"span style"font-size: 9.0pt; font-family: 'Verdana',sans-serif;"nbsp;/span/pp style"margin-bottom: 0in;"span style"font-size: 9.0pt; font-family: 'Verdana',sans-serif;"nbsp;Customer Success Strategy:/span/pulli style"margin-bottom: 0in;"span style"font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Develop and implement customer success strategies to increase user product adoption, customer satisfaction and retention. /span/lili style"margin-bottom: 0in;"span style"font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Lead initiatives that align technical solutions with retail client business objectives, driving long term client success. /span/lili style"margin-bottom: 0in;"span style"font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Collaborate with internal teams (Product team, engineering, and sales) to ensure seamless communication and delivery of solutions to clients./span/lili style"margin-bottom: 12.0pt;"span style"font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Work with Product and Sales teams to contribute to revenue growth strategies through technical insights and customer feedback. /span/li/ulp style"margin-bottom: 0in;"span style"font-size: 9.0pt; font-family: 'Verdana',sans-serif;"nbsp;/span/pp style"margin-bottom: 0in;"span style"font-size: 9.0pt; font-family: 'Verdana',sans-serif;"nbsp; Technical Expertise and solutions /span/pulli style"margin-bottom: 0in;"span style"font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Provide technical consultation and guidance to clients, ensuring they are leveraging the full value of the companyrsquo;s products and services./span/lili style"margin-bottom: 0in;"span style"font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Oversee and identification and resolutions of technical challenges that retail clients face, ensuring that issues are addressed quickly and efficiently. /span/li/ulp style"margin-bottom: 0in;"span style"font-size: 9.0pt; font-family: 'Verdana',sans-serif;"nbsp;/span/pulli style"margin-bottom: 0in;"span style"font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Data Driven Insights:/span/lili style"margin-bottom: 0in;"span style"font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Leverage data and analytics to assess the performance of accounts and TAMrsquo;s identifying trends, opportunities, and areas for improvements./span/lili style"margin-bottom: 0in;"span style"font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Develop a reporting mechanism to provide transparency into account health, customer satisfaction, and the success of technical solutions./span/lili style"margin-bottom: 0in;"span style"font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Use retail client feedback to inform product development, feature enhancement and service improvements./span/li/ulp style"margin-bottom: 0in;"stronguspan style"font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: black;"nbsp;/span/u/strong/pp style"margin-bottom: 0in;"stronguspan style"font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: black;"Qualifications:/span/u/strong/pp style"margin-bottom: 0in;"span style"font-size: 9.0pt; font-family: 'Verdana',sans-serif;"nbsp;/span/pullispan style"font-size: 9.0pt; font-family: 'Verdana',sans-serif;"8 years of experience in technical account management, customer success, or a similar technical client facing role, with at least 5 years in leadership/management capacity./span/lilispan style"font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Strong technical knowledge across relevant technologies, systems, or platforms, with the ability to translate complex technical concepts into business solutions. /span/lilispan style"font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Excellent communication, problem-solving, and interpersonal skills, with ability to engage and influence both internal and external stakeholders at all levels./span/lilispan style"font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Experience working cross functionally with sales product, and engineering teams to drive client success and retention. /span/lilispan style"font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Data driven decision making skills, with the ability to analyze metrics and use insights to improve customer engagement and outcomes./span/li/ulp style"margin-bottom: 0in;"strongspan style"font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Job Will Remain Open Until Filled/span/strong/pp style"margin: 0px;"span style"font-size: 9.0pt; font-family: 'Verdana',sans-serif;"nbsp;/span/p