FRONT OFFICE SPECIALIST

Location/Department: Outpatient Clinic - Sleep Clinic Part Time - 40 hours per pay period Job Summary: Performs clerical functions, answers phone, schedules appointments, direct calls to appropriate team members, takes & directs messages, facilitates communication with the office. Supervisory Responsibilities: None Duties/Responsibilities: Checks, monitors, & adjusts daily provider schedule as needed. Print routing slips for charts for daily appointments for next day & assure that all services provided have been checked properly. Meet & greet incoming patients in a courteous & professional manner. Check people in by reviewing & verifying all info & acknowledge in computer. Assists patient to complete necessary paperwork including HIPPA privacy acknowledgement. Scan & enter all insurance information. Enter all patient demographics if new & if any updates. Write on all encounter forms if demographics have changed & change in computer for billing specialist. Answer all incoming calls of multiple lines & direct to appropriate personnel. Take messages & send to provider using approved format. Makes phone calls to patients as needed or requested by provider. Look up all Medicaid eligibility & print & attach to routing slips for Billing Specialist. Look up patient/insurance balances for next day & report to biller if any outstanding insurance/patient balances. Scan all incoming documents to patient's medical record. Schedule appointments for follow up & new patients. Schedule appointments & direct patients for nurse visits & emergencies. Send new patient packets through mail to new patients as requested or have available at front desk for patient to pick up. Have patient sign medical record request if requested by provider & send to appropriate location (may have to look up information if patient does not know all info). Register all patients & collect all documentation needed. Make copies of all forms as needed. Open & sort mail daily. Enter payments if phoned in or mailed in with credit card information. Check out patients in computer. Schedule referral information in clinical side under chart attachments. Fax referrals to appropriate place. Call for pre-certification/pre-authorization if required by insurance (if job title is MA/LPN/RN). Set-up batches for posting each day. Collect co-pays & patient balances as indicated on encounter slips. Enter all co-pays & balances into computer as an unassigned transaction. Print receipts for patients for co-pays & balances. File charts & appropriate paperwork. Keep inventory on supplies & order if necessary for front office. Change message on answering machine as needed. Close out daily journal & attach payments to journal & compile all routing slips for the day & give to biller for charge entry. Update transaction journal. Keep record of petty cash drawer & daily balance. Required Skills/Abilities: Must have strong verbal & written communication skills. Exhibit compassion & understanding. Excellent phone manners. Familiar with medical terminology is preferred, but not required. Able to operate office equipment, i.e. computers, phones, fax & copy machine. Education and Experience: High school diploma or Minimum of 6 months relevant work experience required Physical Requirements: Frequent sitting, walking, talking, & use of hands Occasionally may need to lift up to 10 lbs