DEPARTMENT SERVICES AIDE (ENTRY) - Finance Department

Salary: $17.41 - $29.63 Hourly Location : Huntington Beach, CA Job Type: Temporary Job Number: PG115-0824 Department: Finance Department Opening Date: 08/01/2024 Description This is a Part Time, Non Permanent Position. Here in Huntington Beach, we believe passionately that the key to becoming the best beach City in the world starts and ends with finding the right people to join our team. At this time, we have outstanding opportunities available, as we're looking for the "right people" to serve as Department Services Aide within the following areas of the Finance Department: Municipal Services, Cashiering, Business License, and Concierge/Call Center. This position will assist with customer service in a variety of duties and requires extensive public contact and payment processing in a high-paced telephone queue and front counter setting. The ideal candidate possesses effective and cooperative communication and interpersonal skills, the ability to work well in a busy office environment where attention to detail is important, and excellent customer service skills. Temporary/part-time employment is restricted to 1,000 hours within a 12-month period (July 1 - June 30) and does not qualify to receive City benefits, except those required by law. The City does not belong to the Social Security system. However, enrollment in an alternative retirement program is mandatory which requires an employee contribution of 7½% of base earnings to the Public Agency Retirement System (PARS). There are no rights to employment and employment may end with or without cause or advance notice. Further restrictions apply to CalPERS Retired Annuitants. Note: This recruitment may close at any time, and will close when the hiring manager determines that enough qualified applications have been received. Examples of Essential Duties The Department Services Aide duties may include the following: assistance to residents and business owners, processing of account openings and closings, answering a variety of questions through the phone queue and counter, and processing of payments. The preceding duties have been provided as examples of the essential types of works performed within this job assignment. The City, at its discretion, may add, modify, change or rescind work assignments as needed. Minimum Qualifications Knowledge of : Business English, spelling and grammar; modern office practices, procedures and equipment; personal computer operations; basic math principles; effective public relations/customer service principles, practices and techniques. Ability to : Utilize general office equipment such as telephone, fax, printers, copiers, and computers; learn and apply City policies, procedures, rules and regulations; conduct basic research; compile and analyze data and prepare accurate reports and correspondence; reason logically, draw valid conclusions and make appropriate recommendations; maintain work effectiveness and meet deadlines with frequent changes in workload and the priority of assignments; understand and carry out oral and written instructions; communicate clearly and concisely, orally and in writing; establish and maintain cooperative working relationships with those contacted in the course of work; provide quality customer service. Education & Experience : A High School diploma or an equivalent, and at least three (3) years of related skilled experience. General office, public contact, and/or government-related experience highly desirable. APPLICATION & SELECTION PROCEDURE Application Review Department Interview Selection Process Background Investigation Appointment Please Note: Our primary means of communication with applicants is sent via email; therefore, please include a valid email address on your application. Supplemental Information SPECIAL CONDITIONS Public Employee Disaster Service Worker: In accordance with Government Code Section 3100, all Huntington Beach city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster. The SALARY RANGE is composed of seven steps. Merit step increases are based on satisfactory performance. PROMOTIONS within the City are based upon the merit system principles emphasizing individual ability and utilizing competitive examinations. CREDIT UNION membership is available to all City employees and provides access to low interest loans. NOTE: The provisions of this bulletin do not constitute a contract expressed or implied, and any provisions contained herein may be modified or revoked without notice. 01 Do you possess a High school diploma or GED? Yes No 02 Indicate your level of experience working in an office, customer service, or government sector environment. None Up to three (3) years At least three (3) years but less than five (5) years Five (5) years or more 03 Please describe your experience working in customer service/public contact. If you do not possess this type of experience, please enter "N/A". 04 If you are selected for hire, are you prepared to provide the following, when applicable: School Transcripts/Diploma, copies of Certifications and/or Licenses, DMV Report, and any other requested documentation of information you provided in the job application? Yes No 05 If you answered "No" to the last question, please explain: 06 Are you a CalPERS Retired Annuitant? Yes No Required Question