Debt Collection Manager

MAU is hiring a Debt Collections Manager for our client in Augusta GA. As a Debt Collector Manager, you will oversee collections operations and lead a dedicated team. We seek a motivated individual with strong customer service skills to help consumers understand and repay their debts while delivering exceptional results. This is a direct-hire opportunity.

Benefits Package

• 401k
• Life insurance
• Health insurance
• Dental insurance
• Vision insurance
• Short term disability
• Long term disability
• Paid time off
• Health savings account
• Continuous training
• Growth opportunities

Shift Information

• Monday to Friday; 8:00 AM to 5:00 PM

Required Education and Experience

• 3+ years of experience in collections
• 2+ of experience in a team lead or managerial role, preferably within a call center environment

General Requirements

• In-depth knowledge of collections practices, laws, and regulations
• Exceptional verbal and written communication skills, adept at negotiating and persuading customers to resolve outstanding debts
• Proven leadership abilities to motivate and guide teams toward achieving targets and deadlines
• Strong organizational and time management skills, capable of prioritizing and managing multiple tasks simultaneously
• Analytical mindset with the ability to interpret data, identify trends, and make informed, data-driven decisions
• Proficient in collections software and systems
• Strong problem-solving skills, able to think creatively and develop innovative solutions to collections challenges
• Strong attention to detail, ensuring accuracy in all records and communications
• Excellent interpersonal skills, fostering positive relationships with customers and colleagues
• Availability for a full-time work schedule, including regular in-person attendance and limited Saturday hours, with a minimum requirement of 40 hours per week

Essential Functions

• Develop and implement effective strategies and procedures for collections
• Lead and manage a team of collections agents, offering guidance, support, and training as needed
• Monitor and analyze the team's performance, implementing measures to enhance productivity and success rates
• Review and evaluate delinquent accounts, determining appropriate actions in line with company policies and legal requirements
• Communicate with customers regarding outstanding debts and payment options
• Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies
• Collaborate with cross-functional teams, including legal, finance, and customer service, to address complex or escalated customer issues
• Prepare and present regular reports on collections activities, providing data and insights to upper management

Physical Requirements

• The physical demands outlined here reflect what employees must meet to effectively perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to fulfill these requirements. In this role, employees will frequently sit and engage in phone conversations for extended periods.