County of San Bernardino, CA
Network Services Supervisor- Enterprise Infrastructure
County of San Bernardino, CA, San Bernardino, CA, United States
Salary : $98,196.80 - $135,324.80 Annually
Location : San Bernardino, CA
Job Type: Full-time
Job Number: 24-19875-01
Department: Innovation and Technology Department
Opening Date: 11/09/2024
Closing Date: 12/2/2024 5:00 PM Pacific
The Job
The Innovation and Technology Department is accepting applications for Network Services Supervisor for the Enterprise Infrastructure Division.
This position is characterized by the responsibility of supervising staff assigned to the Network Operations Enterprise Infrastructure Division. Under general direction, the position plans, organizes, coordinates, and supervises the day-to-day operations responsible for the Wide Area Network, Departmental Local Area Networks, Wi-Fi services offered by the Innovation and Technology Department, remote access to the Internal Network via VPN, and network security.
In addition, this position characterized by responsibility to assist the Network Operations IT Deputy Chief with the administration, management, and leadership for the day-to-day operations. Duties include providing management oversight and direction; conferring with staff on operation matters; serving as a technical advisor; resolving personnel issues; assisting in the development and implementation of policies and procedures for long range network plans and daily operations; reviewing network integrity, security, and efficiency; evaluating and making recommendations to the Division Chief for improvements or enhancements; making formal presentations and keeping abreast of technological changes; assisting in research and cost-benefit analysis of new technologies and making recommendations for acquisition of new hardware and software; recommending training courses for staff; assisting in coordination with Telco Service Providers and customers; interfacing with customers to resolve service issues and concerns to maintain a high level of customer satisfaction; and assisting in the development of the annual Division budget and periodically reviewing budget status.
For a comprehensive list of job duties, refer to the job description.
CONDITIONS OF EMPLOYMENT
Availability: Incumbents are subject to 24-hour call-back, evening, and weekend shifts.
Pre-Employment Process: Prior to appointment, applicants must undergo a background check, which includes fingerprinting and a medical exam.
Sponsorship: San Bernardino County is unable to consider candidates who require Visa Sponsorship at this time or in the future. Candidates must be able to present their legal right to work in the United States at the time of employment.
Minimum Requirements
Candidates must meet the education and experience requirements to qualify.
EDUCATION: Thirty (30) semester (45 quarter) units of college level qualifying coursework in telecommunications, electronic or information technology, computer science, computer information systems, public or business administration, or a closely related field. A list of completed coursework must be submitted with the application if an associate's degree in a qualifying field has not been conferred.
NOTE: Specialized technology courses or certificate programs with 450 hours of classroom instruction (equivalent to one year of college level education) is acceptable.
-- AND --
EXPERIENCE: Three (3) years of experience overseeing staff or technology in a lead or advanced role which can include planning, assigning, reviewing, and evaluating work, in the areas of Enterprise Network Systems and WAN/LAN Infrastructures and/or other closely related technologies.Substitution: An additional one (1) year of qualifying experience may substitute the required education.
Desired Qualifications
Experience in designing and maintaining an IP network which carries data, voice, and video. Additionally, experience with Cisco products and technologies, network security using firewalls, etc. are highly desirable. The ideal candidate will demonstrate strong interpersonal and communication skills and be a team player with the ability to achieve goals through influence, collaboration, and cooperation.
Selection Process
Examination Procedure:
There will be a competitive evaluation of qualifications based on a review of the application and supplemental questionnaire. It is to your advantage to be explicit in your responses on the application and supplemental questionnaire You are encouraged to include detail descriptions of your qualifying experience and skills, as only the most highly qualified applicants will advance in the process.
Application Procedure:Please complete and submit the online employment application and supplemental questionnaire by5:00 PM, Friday, November 29, 2024.It is to your advantage to provide as much relevant and detailed work experience as possible, as resumes will not be reviewed in lieu of the application materials.To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. If you require technical assistance, please click to review the Government Jobs or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.
EEO/ADA: San Bernardino County is an and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.
ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the within one week of a recruitment filing deadline.
Veterans' Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. Click for information and instructions to request Veteran's Preference points.
For important information on employment processes and submitting job applications, see links below:
Guide to Completing a County Job Application
Applicant Information and the County Employment Process
Supervisory Unit
The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
For a summary of benefits,* please click
Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at
*Retirement benefits subject to change.
01
PLEASE READ THE BELOW STATEMENT
Instructions: The information provided on your application and in your responses to the following Supplemental Questionnaire will be used to determine if you meet the minimum requirements for this position, as well as in a competitive evaluation of qualifications. It is in your best interest to be as thorough as possible in your responses. Resumes will NOT be reviewed to determine qualifications. Applicants will not be able to update their application materials or answers to the questionnaire once the application has been submitted. Note: Experience listed on this questionnaire must also be listed and fully detailed in the work experience section of your application.
LEAD TECHNOLOGY WORK EXPERIENCE: Describe your management, supervision, or lead experience in any number of the following areas: Please ensure that your experience in this area is clearly detailed on your application.
BUDGETING EXPERIENCE: Do you possess budgeting experience such as estimating costs and keeping track of actual time and material expenses?Please ensure that your experience in this area is clearly detailed on your application.
KNOWLEDGE BASE: Select below the areas in which you possess hands-on knowledge:Please ensure that your experience in this area is clearly detailed on your application.
EDUCATION/COURSEWORK: A list of coursework is required unless you possess a associate's degree from an accredited college or university in one of the following subjects: telecommunications, electronic or information technology, computer science, computer information systems, public or business administration, or a closely related field. Specialized technology courses or certificate programs with 450 hours of classroom instruction (equivalent to one year of college level education) are acceptable.
For each class completed include the: school name, course title and number, and units (semester or quarter) or hours of instruction. Examples: CSUSB, Computer Science 101, 4 quarter units.
CSUSB, Computer Science 101, 40 hours of instruction.
06
LEAD/SUPERVISOR EXPERIENCE: Describe your experience in managing or leading teams responsible for Enterprise Network Systems, WAN/LAN infrastructures, or other closely related technologies. Include the name of your employer(s), job duties, and special projects. The employer(s) must be clearly listed on the Work Experience section of your application. If no experience, list "N/A."
07
**ATTENTION GMAIL USERS**
We have become aware of an increase in Gmail's spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.
For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. Click this link to Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.
Note: If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your (Neogov) account inbox. All notifications will appear there.
Applicant Acknowledgement - Notification via email: As part of our efforts to increase efficiency and promote conservation of resources, human resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email. Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided us with your application is current, secure, confidential, and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).
09
Applicant Acknowledgement - Application Complete: Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered.
Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.
Required Question
Location : San Bernardino, CA
Job Type: Full-time
Job Number: 24-19875-01
Department: Innovation and Technology Department
Opening Date: 11/09/2024
Closing Date: 12/2/2024 5:00 PM Pacific
The Job
The Innovation and Technology Department is accepting applications for Network Services Supervisor for the Enterprise Infrastructure Division.
This position is characterized by the responsibility of supervising staff assigned to the Network Operations Enterprise Infrastructure Division. Under general direction, the position plans, organizes, coordinates, and supervises the day-to-day operations responsible for the Wide Area Network, Departmental Local Area Networks, Wi-Fi services offered by the Innovation and Technology Department, remote access to the Internal Network via VPN, and network security.
In addition, this position characterized by responsibility to assist the Network Operations IT Deputy Chief with the administration, management, and leadership for the day-to-day operations. Duties include providing management oversight and direction; conferring with staff on operation matters; serving as a technical advisor; resolving personnel issues; assisting in the development and implementation of policies and procedures for long range network plans and daily operations; reviewing network integrity, security, and efficiency; evaluating and making recommendations to the Division Chief for improvements or enhancements; making formal presentations and keeping abreast of technological changes; assisting in research and cost-benefit analysis of new technologies and making recommendations for acquisition of new hardware and software; recommending training courses for staff; assisting in coordination with Telco Service Providers and customers; interfacing with customers to resolve service issues and concerns to maintain a high level of customer satisfaction; and assisting in the development of the annual Division budget and periodically reviewing budget status.
For a comprehensive list of job duties, refer to the job description.
CONDITIONS OF EMPLOYMENT
Availability: Incumbents are subject to 24-hour call-back, evening, and weekend shifts.
Pre-Employment Process: Prior to appointment, applicants must undergo a background check, which includes fingerprinting and a medical exam.
Sponsorship: San Bernardino County is unable to consider candidates who require Visa Sponsorship at this time or in the future. Candidates must be able to present their legal right to work in the United States at the time of employment.
Minimum Requirements
Candidates must meet the education and experience requirements to qualify.
EDUCATION: Thirty (30) semester (45 quarter) units of college level qualifying coursework in telecommunications, electronic or information technology, computer science, computer information systems, public or business administration, or a closely related field. A list of completed coursework must be submitted with the application if an associate's degree in a qualifying field has not been conferred.
NOTE: Specialized technology courses or certificate programs with 450 hours of classroom instruction (equivalent to one year of college level education) is acceptable.
-- AND --
EXPERIENCE: Three (3) years of experience overseeing staff or technology in a lead or advanced role which can include planning, assigning, reviewing, and evaluating work, in the areas of Enterprise Network Systems and WAN/LAN Infrastructures and/or other closely related technologies.Substitution: An additional one (1) year of qualifying experience may substitute the required education.
Desired Qualifications
Experience in designing and maintaining an IP network which carries data, voice, and video. Additionally, experience with Cisco products and technologies, network security using firewalls, etc. are highly desirable. The ideal candidate will demonstrate strong interpersonal and communication skills and be a team player with the ability to achieve goals through influence, collaboration, and cooperation.
Selection Process
Examination Procedure:
There will be a competitive evaluation of qualifications based on a review of the application and supplemental questionnaire. It is to your advantage to be explicit in your responses on the application and supplemental questionnaire You are encouraged to include detail descriptions of your qualifying experience and skills, as only the most highly qualified applicants will advance in the process.
Application Procedure:Please complete and submit the online employment application and supplemental questionnaire by5:00 PM, Friday, November 29, 2024.It is to your advantage to provide as much relevant and detailed work experience as possible, as resumes will not be reviewed in lieu of the application materials.To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. If you require technical assistance, please click to review the Government Jobs or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.
EEO/ADA: San Bernardino County is an and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.
ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the within one week of a recruitment filing deadline.
Veterans' Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. Click for information and instructions to request Veteran's Preference points.
For important information on employment processes and submitting job applications, see links below:
Guide to Completing a County Job Application
Applicant Information and the County Employment Process
Supervisory Unit
The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
For a summary of benefits,* please click
Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at
*Retirement benefits subject to change.
01
PLEASE READ THE BELOW STATEMENT
Instructions: The information provided on your application and in your responses to the following Supplemental Questionnaire will be used to determine if you meet the minimum requirements for this position, as well as in a competitive evaluation of qualifications. It is in your best interest to be as thorough as possible in your responses. Resumes will NOT be reviewed to determine qualifications. Applicants will not be able to update their application materials or answers to the questionnaire once the application has been submitted. Note: Experience listed on this questionnaire must also be listed and fully detailed in the work experience section of your application.
- I have read and understand the above statement.
LEAD TECHNOLOGY WORK EXPERIENCE: Describe your management, supervision, or lead experience in any number of the following areas: Please ensure that your experience in this area is clearly detailed on your application.
- Advise on work problems
- Assign and review work
- Carry out disciplinary actions (write reprimands, terminations, etc.)
- Delegation
- Develop project schedules
- Evaluate equipment
- Evaluate new technology
- Interview and recommend candidates for hiring
- Maintain close liaison with vendors and County agencies
- Manage or supervise System Support Analysts
- Oversee customer billing and invoice reconciliation
- Oversee equipment repair process
- Oversee equipment installation process
- Overseeing equipment engineering process
- Participate in or chair project planning meetings
- Planning
- Policies and Procedures
- Provide 24 hour emergency support
- Prepare a variety of administrative and technical reports and correspondence
- Problem Solving
- Project Development
- Staff Recruitment
- Train staff
- Write work performance evaluations
- None of the above
BUDGETING EXPERIENCE: Do you possess budgeting experience such as estimating costs and keeping track of actual time and material expenses?Please ensure that your experience in this area is clearly detailed on your application.
- Yes
- No
KNOWLEDGE BASE: Select below the areas in which you possess hands-on knowledge:Please ensure that your experience in this area is clearly detailed on your application.
- Networking Equipment- Cisco Routers and Switches
- Networking Routing Protocols- BGP, EIGRP
- TCP/IP Network Address Management
- Network Design
- Virtual LANS
- Security on Cisco Routers- ACL and Zone-Based Firewalls
- Cisco Firewalls
- 802.11x Wireless Equipment
- Network Monitoring
- Network Upgrades and Expansion
- None of the above
EDUCATION/COURSEWORK: A list of coursework is required unless you possess a associate's degree from an accredited college or university in one of the following subjects: telecommunications, electronic or information technology, computer science, computer information systems, public or business administration, or a closely related field. Specialized technology courses or certificate programs with 450 hours of classroom instruction (equivalent to one year of college level education) are acceptable.
For each class completed include the: school name, course title and number, and units (semester or quarter) or hours of instruction. Examples: CSUSB, Computer Science 101, 4 quarter units.
CSUSB, Computer Science 101, 40 hours of instruction.
06
LEAD/SUPERVISOR EXPERIENCE: Describe your experience in managing or leading teams responsible for Enterprise Network Systems, WAN/LAN infrastructures, or other closely related technologies. Include the name of your employer(s), job duties, and special projects. The employer(s) must be clearly listed on the Work Experience section of your application. If no experience, list "N/A."
07
**ATTENTION GMAIL USERS**
We have become aware of an increase in Gmail's spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.
For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. Click this link to Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.
Note: If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your (Neogov) account inbox. All notifications will appear there.
- I understand
Applicant Acknowledgement - Notification via email: As part of our efforts to increase efficiency and promote conservation of resources, human resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email. Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided us with your application is current, secure, confidential, and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).
- I acknowledge that I have read, understood, and agree to the above.
09
Applicant Acknowledgement - Application Complete: Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered.
Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.
- I acknowledge that I have reviewed my application and understand that I will not be able to update or revise any part of it once submitted.
Required Question