Altais, Inc.
Health Navigator
Altais, Inc., Oakland, CA, United States
About Our Company
At Altais, we're looking for bold and curious clinicians and innovators who share our passion for enabling better health care experiences and revolutionizing the healthcare system for physicians, advanced care providers, patients, and the clinical community. At Altais, we're building breakthrough clinical support tools, technology, and services to let doctors do what they do best: care for people. We invite you to join our growing passionate team as we change the game for the future of healthcare and enable the experience that people need and deserve. Altais family of companies include Brown & Toland Physicians, Family Care Specialists and Altais Medical Groups.
About Your Team
Are you looking to work with a high performing, fast growing and dynamic Health and Innovation team? We are 4,000+ physicians, working in over 40 cities in California, caring for more than 500,000 patients. If you are passionate about reshaping healthcare and want to work for a mission driven organization where new ideas and innovation are valued, then we would like to meet you.
About Your Work
Under general supervision and guidance from the CM leadership team, the Health Navigator will support clinical staff through the completion of components of case management and disease management programs. The role of the Navigator will be to focus on care coordination and short-term assistance to members needing support in accessing medical, social or behavioral services or information from providers and community services.
This position is located in various regions in California, and you must reside in one of the following areas with requirements to visit local hospitals: Los Angeles, Orange County, Sacramento, San Francisco Bay Area, or Santa Barbara
You will focus on:
Altais values the contribution each Team Member brings to our organization. Final determination of a successful candidate's starting pay will vary based on several factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.
The anticipated pay range for this role is listed in our salary posting for transparency but may vary based on factors including the candidate's qualifications, skills, and experience.
Altais and its subsidiaries and affiliates are committed to protecting the privacy and security of the personal information you provide to us. Please refer to our 'CPRA Privacy Notice for California Employees and Applicants' to learn how we collect and process your personal information when you apply for a role with us.
Physical Requirements: Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of workday.
External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.
At Altais, we're looking for bold and curious clinicians and innovators who share our passion for enabling better health care experiences and revolutionizing the healthcare system for physicians, advanced care providers, patients, and the clinical community. At Altais, we're building breakthrough clinical support tools, technology, and services to let doctors do what they do best: care for people. We invite you to join our growing passionate team as we change the game for the future of healthcare and enable the experience that people need and deserve. Altais family of companies include Brown & Toland Physicians, Family Care Specialists and Altais Medical Groups.
About Your Team
Are you looking to work with a high performing, fast growing and dynamic Health and Innovation team? We are 4,000+ physicians, working in over 40 cities in California, caring for more than 500,000 patients. If you are passionate about reshaping healthcare and want to work for a mission driven organization where new ideas and innovation are valued, then we would like to meet you.
About Your Work
Under general supervision and guidance from the CM leadership team, the Health Navigator will support clinical staff through the completion of components of case management and disease management programs. The role of the Navigator will be to focus on care coordination and short-term assistance to members needing support in accessing medical, social or behavioral services or information from providers and community services.
This position is located in various regions in California, and you must reside in one of the following areas with requirements to visit local hospitals: Los Angeles, Orange County, Sacramento, San Francisco Bay Area, or Santa Barbara
You will focus on:
- Provide support to participants/patients/members in case and disease management programs to meet their treatment/care plan goals in coordination with case managers where appropriate.
- Support members in navigating and connecting to clinical and community resources. Assist patients to connect to health screening programs and resources.
- Document care coordination, care gaps, and discharge planning needs and activities in a timely manner in care management systems independently and in coordination with case managers and other team members.
- Assist clinical staff in identifying and providing outreach, orientation, and baseline assessment services to participants/patients/members that may benefit from navigation services.
- Establish and maintain effective, ongoing relationships by facilitating communication and coordination with /participants/patients/members, their caregivers and PCPs/Providers as well as other identified resources to which the patient was referred, based on each member's continued needs.
- Provide one to one guidance, support, education, coordination of care and other assistance to participant/patient/member and/or their family members, as they move through the healthcare continuum.
- Participate in case conferences and meetings with the CM team and medical directors in order to support effective care coordination.
- Educate and answer inquiries from participants/patients/members and/or their family members about benefits, services, eligibility and referrals with a positive and professional approach, promoting participant/patient/member satisfaction and retention.
- Develop/update and support any member centric education materials and mailings when appropriate.
- Identify and provide appropriate resources and community referrals for participants/patients/members, facilitating access to appropriate support services, including medical and social resources to address presenting issues and assist in the removal of barriers.
- Assist members in getting appointments and access to appropriate health care and community program services. Initiate follow-up to confirm and coordinate additional needs of the member to support coordination of care across care settings and needs.
- Participate in Interdisciplinary collaborative with CM team, internal departments and external partners as well as community resources to ensure most appropriate level of care and optimal outcomes.
- Perform related duties as assigned.
- High school diploma or equivalent education, experience or training required.
- Minimum Experience: two (2) years in an acute care facility, preferably case management or emergency department.
- Preferred: Medical Assistant, CNA, Home Health Aide, or similar certification
- Strong organizational skills.
- Strong verbal and written communication skills.
- Ability to effectively cope with stressful situations, manage, multiple, and sometimes conflicting priorities simultaneously.
- Knowledgeable of managed care, including contracted and non-contracted providers.
- Spoken and written fluency in English.
- Maintains confidentiality of all PHI in compliance with state and federal law, and BTP policy.
- You are passionate about improving the healthcare experience and want to be part of the Altais mission.
- You are bold and curious- willing to take risks, try new things and be creative.
- You take pride in your work and are accountable for the quality of everything you do, holding yourself and others to a high standard.
- You are compassionate and are known as someone who demonstrates emotional intelligence, considers others when making decisions and always tries to do the right thing.
- You co-create, knowing that we can be better as a team than individuals. You work well with others, collaborating and valuing diversity of thought and perspective.
- You build trust with your colleagues and customers by demonstrating that you are someone who values honesty and transparency.
Altais values the contribution each Team Member brings to our organization. Final determination of a successful candidate's starting pay will vary based on several factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.
The anticipated pay range for this role is listed in our salary posting for transparency but may vary based on factors including the candidate's qualifications, skills, and experience.
Altais and its subsidiaries and affiliates are committed to protecting the privacy and security of the personal information you provide to us. Please refer to our 'CPRA Privacy Notice for California Employees and Applicants' to learn how we collect and process your personal information when you apply for a role with us.
Physical Requirements: Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of workday.
External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.