Workflow Management Specialist

Description

ANALYGENCE provides task management support for over 500 active-duty military and civilian personnel assigned to the Chief of Operations Walter Reed National Military Medical Center portfolio. We are seeking a Workflow Management Specialist with a quest for continuous improvement and a supportive approach that empowers our team. An attention to detail is a crucial skill for this role supporting the production of high-quality output and contributing to the overall success of the organization.

This position will provide workflow task quality, capacity management workflow and support services for publication management in conjunction with the Workflow Management functions of the Chief of Operations Walter Reed National Military Medical Center. The candidate also manages all correspondence for quality; ensuring content standards are adhered to and set appropriate suspense dates for inquiries received from agencies outside the Chief of Operations Walter Reed National Military Medical Center. Position supports full time onsite at Walter Reed Hospital, Bethesda, MD. Potential for hybrid schedule after probationary period is fulfilled (minimum of 3 days onsite per week).

• Receive, control, prioritize and manage all tasks which are internal and external to the Chief of Operations Walter Reed National Military Medical Center organization requiring action or coordination.
• Reviews the tasks; assigns them to appropriate directorates; establishes internal (SG) suspense dates for the tasks; and, provides guidance on the level of final coordination.
• Review all completed products for format, quality task deliverable construction, completeness, and utilize critical thinking to ensure tasked requirements are accomplished for general officer-level review.
• Manage all correspondence and sets appropriate suspense dates for inquiries received from agencies outside the Chief of Operations Walter Reed National Military Medical Center to include Members of Congress, Secretary of Defense, Joint Staff, Major Commands (MAJCOM), Forward Operating Agencies (FOA), Direct Reporting Units (DRU) and agencies within the National Capital Region (NCR).
• Screen tasks for clarity and completeness, and communicate with external tasking agencies about tasks, task suspense, extensions, and workflow as needed.
• Return tasks within one (1) work day to tasking agency if incorrectly assigned to Chief of Operations Walter Reed National Military Medical Center as OPR or OCR
  Serve as a point of contact (POC) for requests on the status of specific tasks in execution.
• Responsible for facilitating management of current publications and development of new publications, maintaining the official record set for Chief of Operations Walter Reed National Military Medical Center.
• Provide COP Officer training.

Requirements

• Current Secret clearance preferred
• Bachelor's degree preferred
• Minimum of 2 years of experience in task management or similar career field
• Experience with Task Management Tool (TMT) or Microsoft Dynamics CRM preferred
• Must be able to support hybrid schedule with a minimum of 3 days onsite per week after probationary period is fulfilled.
• Must possess the necessary skills in workflow task quality and capacity management and the appropriate computer and associated software skills to perform duties
• Proficient in Microsoft Office Suite to include Teams or similar workplace chat and videoconferencing tools.
• Excellent written and verbal communication skills.