Personal Lines Account Manager

Responsibilities

• Work as a team member to achieve department goals and overall company goals.
• Provide directions to Personal Lines CSR's as necessary.
• Demonstrates leadership skills and continually leads by example.
• Actively supports and incorporates company mission and core values into daily activities.
• Assist the producer on new and renewal marketing and placement.
• Inputs customer applications into the agency management system from the carrier rating system.
• Upload/submit application(s), photos, appraisals, etc. to be submitted to the insurance carriers for policy issuance.
• Checks new and renewal policies for accuracy in rating, typing and coverage.
• Ensure that these policies are delivered and/or mailed to the client.
• Monitors renewal process by verifying all policies listed on the expiration list have been renewed or rewritten and remarketed as needed.
• Receives phone calls from clients and companies regarding insurance, claims or administrative problems, and comply with the request and/or refer to the producer only when necessary.
• Keep producers fully informed of all important activities on their accounts.
• Maintains a suspense system to follow up on outstanding endorsements, new business policies and correspondence and follows up on overdue and suspense items.
• Conducting account reviews - Complete account reviews and contact clients via phone call on 100% of assigned accounts each week.
• Pre-call account review
• Verifying contact information
• Reviewing potential discounts and coverage gaps, including lines of business not written with the agency
• Sending out follow up email or letter for client who we do not speak to on the initial outbound phone call.
• Prior to remarketing, determine reason for increase, review alternate ways to decrease the premium through additional discounts, change of billing plan, or increased deductibles.
• Also discuss the repercussions of rewriting an account.
• Treat remarkets like a new business in terms of underwriting questions and gathering any other pertinent information.
• Follows the Agency program to round out personal line's accounts. Reviews account sends rounding letters; follows up.
• Inform and educate clients about coverage, exclusions and exposures, documents accordingly.
• Perform all account transactions including binders, billing, and follow up on routine correspondence between carriers, agency and insured.
• Follow up on photo requests, and any requests for additional information.
• Identifies policies requiring renewal attention for surplus lines or agency billed policies and sends carriers renewal changes in time.
• Renewal offers delivered to clients 30 days prior to expiration.
• Handles endorsements; takes information; generates activity; uploads changes to companies within 24 hrs.
• Maintains electronic and/or paper files in an orderly, up-to-date manner with full policy detail and use the system for all notes and diaries.
• Attends appropriate internal and external meetings relating to banking and insurance.
• Sells insurance products with the ability to earn commissions.
• Participates in the agency Incentive Pan.
• Embraces the Bank's commitment to SOLUTIONS by seeking and recognizing opportunities to refer new business to different areas of the Bank, Insurance, Plimoth Investment Advisors, Financial, and Mortgage.
• Performs additional duties at management's request.

Qualifications

• Good communication skills both verbal and written. Has a thorough understanding of personal lines underwriting and coverages.
• Has the ability to perform multiple tasks in complex working environment accurately and proficiently.
• Possesses above average computer knowledge and skills. Has knowledge and experience necessary for independent decision-making ability.
• Must be licensed per state requirements. Holds the CISR Designation.
• Attend educational seminars. Some travel may be required. May work at any branch location as needed.

Office Equipment/Software Used:

• Windows-based desktop computer
• Inter-office network; Internet access; e-mail-internally, with carriers and with prospects/clients/others
• Agency Management System and related programs, Comparative Rating Software, ET File
• MVR, credit report, clue report software/website
• Telephone; fax; copier; printer