The Lucile Packard Foundation for Children's Health
Associate Director, Special Events Operations
The Lucile Packard Foundation for Children's Health, Palo Alto, California, United States, 94306
ABOUT THE FOUNDATION
The Lucile Packard Foundation for Children's Health, in partnership with Stanford Medicine and Lucile Packard Children's Hospital, unlocks philanthropy to transform health for children and families in Northern California - and around the world. Through fundraising and grantmaking, the Foundation drives scientific research, innovation, and policy change that will improve care, advance cures, and reform healthcare systems for this and future generations.
MAIN FOCUS:
Optimizes the quality, productivity, and impact of Special Events marketing, communications and events through adoption of best-in-class systems, workflows, platforms, and reporting.
LOCATION:
Hybrid, based in the SF Bay Area and in the Palo Alto office a minimum of eight days per month.
DESCRIPTION
We are seeking an operations leader who can "create order out of chaos," through designing and deploying user-friendly systems that optimize resources, improve experiences, and increase productivity. Are you strong at adopting new technologies and delving into data and molding it into insights? Are you a dynamic writer and communicator, who can easily adapt your tone and voice to diverse audiences and purposes? If these resonate with you, we encourage you to apply for the new Associate Director, Special Events Operations role at the Lucile Packard Foundation.
The Associate Director, Special Events Operations reports to the Director, Special Events and manages the Special Events Associate.
WHAT YOU'LL DO...
This is an exciting opportunity to step into a new and critical operations role as Associate Director, Special Events Operations. You'll join a six-person team focused on planning and executing ~45 signature special events annually, ranging from virtual programs, to intimate receptions, to galas, and a 5K race. You'll ensure that - from event conception to follow-up - we are thinking and operating strategically and calibrating our resources to the highest impact. You will drive our Event Proposal Process to determine which events we manage and how resources will be distributed to support them. You will ensure that our colleagues in communications and events can deploy their effort for maximum effectiveness, and that the right stakeholders are consulted and informed in the right ways, at the right moments. You will also lead internal communications on behalf of the Special Events team, including maintaining our master vendor list, and a dynamic calendar of events, so that our colleagues can be consistently informed of our efforts, as a well as playbooks for information-sharing, communication templates, and collaborative documents.
The compensation range for this position is between $115k-$128k.
YOU'LL BE RESPONSIBLE FOR...
Project manage all event communications including printed invitations, websites, RSVP forms, slide presentations, emails, signage printed programs and video production Applying human-centered design/UX practices to create and maintain processes, programs and systems for special events team and partners focused on scaling resources for efficiency, including wide use of templates Streamlining events communications activities - focused on leveraging internal resources and deploying vendors, as necessary, leveraging Monday.com Selecting and leading integration of a new comprehensive event management platform Managing events intake, resourcing and biannual Event Proposal Process Managing all events reporting, data pulls, and interfacing with the data team and President's Office Event budget management Event vendor relationship management Managing virtual events Creating and maintaining documentation of event guidelines, workflows and results, including creation and maintenance of relevant playbooks, and a dynamic event calendar Manages Special Events Associate Researching and adopting AI tools and best practice, to improve quality, create smoother workflows an processes, an increase productivity Event digital email creation and deployment and proactively track and report success metrics, including surveys Organizes team meetings and retreats YOU MUST HAVE...
5+ years of professional full-time work experience Strong operations experience Strong experience with project management, utilizing technological tools, preferably Monday.com Strong short-form/headline writing skills Fast learning curve and appetite for new technology IT'S AN ADDED PLUS IF YOU HAVE EXPERIENCE WITH...
Strong knowledge and experience in UX design/design thinking Management of budgets in excess of $500,000 Experience managing full-time staff Creative leadership and working knowledge of graphic/visual design best practices Artificial Intelligence tools for organization, data, and communication Experience in one or more of the following areas: nonprofit, philanthropy, events, healthcare, science, higher education Brand management YOU'LL BE SUCCESSFUL IF YOU...
Project management:
Proven project and program management expertise, adept at utilizing technological tools to streamline operations and ensure successful events, from conception, to execution, to follow-up.
Process improvement:
Applies human-centered design and UX principles to create scalable, sustainable, efficient processes that optimize resources and improve team productivity.
Business acumen:
Demonstrates strong business acumen, ensuring strategic allocation of resources to maximize impact and efficiency.
Customer service:
Outstanding customer service skills, effectively ensuring seamless experiences for internal and external stakeholders.
Communication:
Sophisticated and flexible communication skills, excelling in short-form and headline writing, and adept at adapting tone and voice to engage diverse audiences effectively.
Good judgment:
Exercises good judgment in high-stakes and ambiguous situations, making strategic decisions that align with organizational goals and enhance the overall impact of special events.
Working at the Foundation
WE OFFER EXCELLENT BENEFITS & PERKS, INCLUDING...
Generous leave, including PTO, holidays, Summer Fridays, and a sabbatical (after 7 years of employment) Annual bonus Retirement plan + employer match Premium Medical and Dental coverage FSA + dependent care FSA Employer-paid life insurance Legal services plan Commuter Benefits, including CalTrain "Go Pass" Program 4-week paid maternity and paternity leave for new parents Stipend for home office and mobile phone If remote, frequent opportunities to visit our beautiful HQ in Palo Alto WE'RE DYNAMIC...
The Foundation is a dynamic organization in a rapidly changing industry. Therefore, the responsibilities associated with this position will evolve and grow in accordance with LPFCH's business needs and growth plans. More specifically, the incumbent may be required to perform additional and/or different responsibilities based on the future growth plans for the Foundation.
WE STRIVE TO EMBODY OUR CULTURAL TOUCHSTONES...
Mission-first -
We can never lose sight of why we exist and who we are here to serve.
Good of the whole -
We share responsibility for overall results, think of what's best for the team and organization, and act as responsible stewards of resources.
Bold and bendy -
We're unapologetically ambitious for our mission, creative, and take risks by trying new things.
Sweat the big stuff
-
We're clear on our priorities, calibrating effort and resources to audience and impact: the higher the return, the greater the investment.
Make it happen -
We're focused on outcomes; only as much process as necessary to make good decisions and take action. Prepared with ideas and solutions for every challenge.
Community matters
-
We embrace diversity and practice inclusion.
WE'RE COMMITTED TO DIVERSITY, EQUITY, INCLUSION AND BELONGING...
Our Foundation embraces all individuals and celebrates the unique differences each of us bring to our team and community. Our approach to fostering diversity, equity, inclusion, and belonging is rooted in our cultural touchstones and inherent in our work to encourage every employee to bring their best, most authentic self to work and to provide each of them the opportunity to achieve their full potential.
We envision a world where race, gender, resources, and other factors do not serve as barriers to attaining optimal health. We recognize that this vision requires the commitment and actions of everyone.
To support this goal, we pledge to:
Conduct ourselves in a manner that garners trust and respect from others. Foster a welcoming and supportive environment for our team members and community. Acknowledge and appreciate the dignity, expertise, experiences, and contributions of each other. Approach others with an open mind, compassionate heart, actively listening to their perspectives. Foster effective teamwork and encourage collaboration amongst our team and constituents.
The Lucile Packard Foundation for Children's Health is an Equal Opportunity Employer.
#LI-Hybrid
The pay range for this role is:
115,000 - 128,000 USD per year (Palo Alto, CA)
The Lucile Packard Foundation for Children's Health, in partnership with Stanford Medicine and Lucile Packard Children's Hospital, unlocks philanthropy to transform health for children and families in Northern California - and around the world. Through fundraising and grantmaking, the Foundation drives scientific research, innovation, and policy change that will improve care, advance cures, and reform healthcare systems for this and future generations.
MAIN FOCUS:
Optimizes the quality, productivity, and impact of Special Events marketing, communications and events through adoption of best-in-class systems, workflows, platforms, and reporting.
LOCATION:
Hybrid, based in the SF Bay Area and in the Palo Alto office a minimum of eight days per month.
DESCRIPTION
We are seeking an operations leader who can "create order out of chaos," through designing and deploying user-friendly systems that optimize resources, improve experiences, and increase productivity. Are you strong at adopting new technologies and delving into data and molding it into insights? Are you a dynamic writer and communicator, who can easily adapt your tone and voice to diverse audiences and purposes? If these resonate with you, we encourage you to apply for the new Associate Director, Special Events Operations role at the Lucile Packard Foundation.
The Associate Director, Special Events Operations reports to the Director, Special Events and manages the Special Events Associate.
WHAT YOU'LL DO...
This is an exciting opportunity to step into a new and critical operations role as Associate Director, Special Events Operations. You'll join a six-person team focused on planning and executing ~45 signature special events annually, ranging from virtual programs, to intimate receptions, to galas, and a 5K race. You'll ensure that - from event conception to follow-up - we are thinking and operating strategically and calibrating our resources to the highest impact. You will drive our Event Proposal Process to determine which events we manage and how resources will be distributed to support them. You will ensure that our colleagues in communications and events can deploy their effort for maximum effectiveness, and that the right stakeholders are consulted and informed in the right ways, at the right moments. You will also lead internal communications on behalf of the Special Events team, including maintaining our master vendor list, and a dynamic calendar of events, so that our colleagues can be consistently informed of our efforts, as a well as playbooks for information-sharing, communication templates, and collaborative documents.
The compensation range for this position is between $115k-$128k.
YOU'LL BE RESPONSIBLE FOR...
Project manage all event communications including printed invitations, websites, RSVP forms, slide presentations, emails, signage printed programs and video production Applying human-centered design/UX practices to create and maintain processes, programs and systems for special events team and partners focused on scaling resources for efficiency, including wide use of templates Streamlining events communications activities - focused on leveraging internal resources and deploying vendors, as necessary, leveraging Monday.com Selecting and leading integration of a new comprehensive event management platform Managing events intake, resourcing and biannual Event Proposal Process Managing all events reporting, data pulls, and interfacing with the data team and President's Office Event budget management Event vendor relationship management Managing virtual events Creating and maintaining documentation of event guidelines, workflows and results, including creation and maintenance of relevant playbooks, and a dynamic event calendar Manages Special Events Associate Researching and adopting AI tools and best practice, to improve quality, create smoother workflows an processes, an increase productivity Event digital email creation and deployment and proactively track and report success metrics, including surveys Organizes team meetings and retreats YOU MUST HAVE...
5+ years of professional full-time work experience Strong operations experience Strong experience with project management, utilizing technological tools, preferably Monday.com Strong short-form/headline writing skills Fast learning curve and appetite for new technology IT'S AN ADDED PLUS IF YOU HAVE EXPERIENCE WITH...
Strong knowledge and experience in UX design/design thinking Management of budgets in excess of $500,000 Experience managing full-time staff Creative leadership and working knowledge of graphic/visual design best practices Artificial Intelligence tools for organization, data, and communication Experience in one or more of the following areas: nonprofit, philanthropy, events, healthcare, science, higher education Brand management YOU'LL BE SUCCESSFUL IF YOU...
Project management:
Proven project and program management expertise, adept at utilizing technological tools to streamline operations and ensure successful events, from conception, to execution, to follow-up.
Process improvement:
Applies human-centered design and UX principles to create scalable, sustainable, efficient processes that optimize resources and improve team productivity.
Business acumen:
Demonstrates strong business acumen, ensuring strategic allocation of resources to maximize impact and efficiency.
Customer service:
Outstanding customer service skills, effectively ensuring seamless experiences for internal and external stakeholders.
Communication:
Sophisticated and flexible communication skills, excelling in short-form and headline writing, and adept at adapting tone and voice to engage diverse audiences effectively.
Good judgment:
Exercises good judgment in high-stakes and ambiguous situations, making strategic decisions that align with organizational goals and enhance the overall impact of special events.
Working at the Foundation
WE OFFER EXCELLENT BENEFITS & PERKS, INCLUDING...
Generous leave, including PTO, holidays, Summer Fridays, and a sabbatical (after 7 years of employment) Annual bonus Retirement plan + employer match Premium Medical and Dental coverage FSA + dependent care FSA Employer-paid life insurance Legal services plan Commuter Benefits, including CalTrain "Go Pass" Program 4-week paid maternity and paternity leave for new parents Stipend for home office and mobile phone If remote, frequent opportunities to visit our beautiful HQ in Palo Alto WE'RE DYNAMIC...
The Foundation is a dynamic organization in a rapidly changing industry. Therefore, the responsibilities associated with this position will evolve and grow in accordance with LPFCH's business needs and growth plans. More specifically, the incumbent may be required to perform additional and/or different responsibilities based on the future growth plans for the Foundation.
WE STRIVE TO EMBODY OUR CULTURAL TOUCHSTONES...
Mission-first -
We can never lose sight of why we exist and who we are here to serve.
Good of the whole -
We share responsibility for overall results, think of what's best for the team and organization, and act as responsible stewards of resources.
Bold and bendy -
We're unapologetically ambitious for our mission, creative, and take risks by trying new things.
Sweat the big stuff
-
We're clear on our priorities, calibrating effort and resources to audience and impact: the higher the return, the greater the investment.
Make it happen -
We're focused on outcomes; only as much process as necessary to make good decisions and take action. Prepared with ideas and solutions for every challenge.
Community matters
-
We embrace diversity and practice inclusion.
WE'RE COMMITTED TO DIVERSITY, EQUITY, INCLUSION AND BELONGING...
Our Foundation embraces all individuals and celebrates the unique differences each of us bring to our team and community. Our approach to fostering diversity, equity, inclusion, and belonging is rooted in our cultural touchstones and inherent in our work to encourage every employee to bring their best, most authentic self to work and to provide each of them the opportunity to achieve their full potential.
We envision a world where race, gender, resources, and other factors do not serve as barriers to attaining optimal health. We recognize that this vision requires the commitment and actions of everyone.
To support this goal, we pledge to:
Conduct ourselves in a manner that garners trust and respect from others. Foster a welcoming and supportive environment for our team members and community. Acknowledge and appreciate the dignity, expertise, experiences, and contributions of each other. Approach others with an open mind, compassionate heart, actively listening to their perspectives. Foster effective teamwork and encourage collaboration amongst our team and constituents.
The Lucile Packard Foundation for Children's Health is an Equal Opportunity Employer.
#LI-Hybrid
The pay range for this role is:
115,000 - 128,000 USD per year (Palo Alto, CA)