SysMind Tech
Support Executive
SysMind Tech, Stamford, Connecticut, United States, 06925
Job Title
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Support Executive
Location
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Stamford, CT/Hartford, CT(Onsite)
Job Description :
A skilled Desktop Support Technician ready to join our End User Computing and Site Reliability Engineering (EUC SRE) team.
As a Desktop Support Technician, you will be responsible for maintaining and troubleshooting computer-related infrastructure, including video conference equipment, and assisting employees, including our Senior Management Team experiencing IT difficulties.
You will: • Maintain hardware asset management and recommend laptop Procurement to meet the organization needs. • Configure workspace as requested. • Repair, test, image and clean PC's, laptops, monitors, printers and other related hardware. • Manage video conference rooms. Configuration, software updates, hardware issues. Readiness health checks for all major events /meetings. • Provide support to network team in troubleshooting issues with network hardware. • Support desktop engineering team in imaging and testing new configuration changes. • Manage mobiles (iOS and Android) hardware assets. • Co-ordinate with vendors to repair and test hardware. • Collaborate with engineering teams to develop/test automation scripts using python/PowerShell/shell scripting to self-heal known issues of video conferencing and M365 Suite • Developing synthetic monitoring for all End user computing services • Work out of our Stamford or Shelton offices based on the business need.
As a Desktop Support Technician, • Bachelor's degree in computer science or related field. • 5+ years of experience in PC/Laptop build and PC refresh of Windows and Mac laptops. • Experience in fixing hardware issues related to PC / Laptop and IT accessories. • Experience in handling Video Conference configuration and troubleshooting and performing health checks using Grafana / Dynatrace / Splunk. • Experience collaborating with engineering teams to develop/test automation scripts using python / PowerShell / shell scripting. • Experience in developing synthetic monitoring for all End user computing services. • Knowledge in Active Directory (ADDS), SCCM, Azure AD, Microsoft Intune, and JAMF Pro. • Knowledge of security patching, software packaging & deployment and mobile device management.
Preferred • Good understanding of Agile Scrum/Kanban, JIRA Project and Confluence, as demonstratable through formal education or direct experience.
-
Support Executive
Location
-
Stamford, CT/Hartford, CT(Onsite)
Job Description :
A skilled Desktop Support Technician ready to join our End User Computing and Site Reliability Engineering (EUC SRE) team.
As a Desktop Support Technician, you will be responsible for maintaining and troubleshooting computer-related infrastructure, including video conference equipment, and assisting employees, including our Senior Management Team experiencing IT difficulties.
You will: • Maintain hardware asset management and recommend laptop Procurement to meet the organization needs. • Configure workspace as requested. • Repair, test, image and clean PC's, laptops, monitors, printers and other related hardware. • Manage video conference rooms. Configuration, software updates, hardware issues. Readiness health checks for all major events /meetings. • Provide support to network team in troubleshooting issues with network hardware. • Support desktop engineering team in imaging and testing new configuration changes. • Manage mobiles (iOS and Android) hardware assets. • Co-ordinate with vendors to repair and test hardware. • Collaborate with engineering teams to develop/test automation scripts using python/PowerShell/shell scripting to self-heal known issues of video conferencing and M365 Suite • Developing synthetic monitoring for all End user computing services • Work out of our Stamford or Shelton offices based on the business need.
As a Desktop Support Technician, • Bachelor's degree in computer science or related field. • 5+ years of experience in PC/Laptop build and PC refresh of Windows and Mac laptops. • Experience in fixing hardware issues related to PC / Laptop and IT accessories. • Experience in handling Video Conference configuration and troubleshooting and performing health checks using Grafana / Dynatrace / Splunk. • Experience collaborating with engineering teams to develop/test automation scripts using python / PowerShell / shell scripting. • Experience in developing synthetic monitoring for all End user computing services. • Knowledge in Active Directory (ADDS), SCCM, Azure AD, Microsoft Intune, and JAMF Pro. • Knowledge of security patching, software packaging & deployment and mobile device management.
Preferred • Good understanding of Agile Scrum/Kanban, JIRA Project and Confluence, as demonstratable through formal education or direct experience.