Collabera
Technical Support II
Collabera, Plano, Texas, us, 75086
Description
Home Search Jobs Job Description
Technical Support II
Contract: Plano, Texas, US
Salary: $23.00 Per Hour
Job Code: 355874
End Date: 2024-12-13 Days Left: 18 days, 2 hours left
Apply
If you are looking for new opportunity, send your resume to pujan.motivaras@collabera.com
Job Description:
Client : Banking
Position : Technical Support II
Duration : 12 months
Location : Plano, TX
Day-to-day Responsibilities: Providing first line support for internal employees via voice and chat channels as part of the 24*7 Global Service Desk. Partnering with regional and international partners to deliver best-in-class client care. Managing multiple live chats simultaneously with internal customers while achieving core metrics for operations and quality. Documenting tickets clearly for 2nd line teams to fix when first-line resolution cannot be attained. Participating in in-house technical training and seeking real-time support from peers and subject matter experts. Required Skills:
Excellent Client Care / Customer Service skills. Ability to work well as a team and build relationships with global partners. Strong organizational skills with the ability to prioritize workload. Capacity to multitask and maintain focus on all areas of responsibility concurrently. Consistent track record of meeting or exceeding performance targets and goals related to customer service and call/chat handling. Proficiency in working in a fast-paced environment. Pujan Motivaras
Pujan.motivaras@collabera.com
Job Requirement
Ticket Troubleshoot Customer support Triage Technical support Reach Out to a Recruiter Recruiter Email Phone Pujan Motivaras pujan.motivaras@collabera.com
Apply Now
Home Search Jobs Job Description
Technical Support II
Contract: Plano, Texas, US
Salary: $23.00 Per Hour
Job Code: 355874
End Date: 2024-12-13 Days Left: 18 days, 2 hours left
Apply
If you are looking for new opportunity, send your resume to pujan.motivaras@collabera.com
Job Description:
Client : Banking
Position : Technical Support II
Duration : 12 months
Location : Plano, TX
Day-to-day Responsibilities: Providing first line support for internal employees via voice and chat channels as part of the 24*7 Global Service Desk. Partnering with regional and international partners to deliver best-in-class client care. Managing multiple live chats simultaneously with internal customers while achieving core metrics for operations and quality. Documenting tickets clearly for 2nd line teams to fix when first-line resolution cannot be attained. Participating in in-house technical training and seeking real-time support from peers and subject matter experts. Required Skills:
Excellent Client Care / Customer Service skills. Ability to work well as a team and build relationships with global partners. Strong organizational skills with the ability to prioritize workload. Capacity to multitask and maintain focus on all areas of responsibility concurrently. Consistent track record of meeting or exceeding performance targets and goals related to customer service and call/chat handling. Proficiency in working in a fast-paced environment. Pujan Motivaras
Pujan.motivaras@collabera.com
Job Requirement
Ticket Troubleshoot Customer support Triage Technical support Reach Out to a Recruiter Recruiter Email Phone Pujan Motivaras pujan.motivaras@collabera.com
Apply Now