Institute of Inspection , Cleaning and Restoration Certification
Restoration Production Manager
Institute of Inspection , Cleaning and Restoration Certification, Lebanon, Tennessee, United States, 37090
Benefits:
Bonus based on performance
Company car
Competitive salary
Dental insurance
Free uniforms
Health insurance
Paid time off
Training & development
Vision insurance
Job Summary:
As the Restoration Production Manager at ServPro of Wilson County, you will play a crucial role in overseeing all aspects of restoration projects and managing our dedicated Production/Restoration crews. Your responsibilities will revolve around ensuring customer satisfaction, driving revenue growth, fostering profit growth, developing management talent, and nurturing staff development. This front-line management position empowers you to lead your team toward operational excellence.
Primary Responsibilities:
Customer and Client Management:
Manage the overall customer experience and ensure customer satisfaction. Prioritize responses to potential customers. Develop project scopes and review estimates. Negotiate project scope and estimate approvals with customers and clients.
Project Coordination and Oversight:
Schedule crews and allocate resources for active projects. Coordinate and oversee restoration services with both in-house crews and subcontractors. Document and review job files to support services provided. Maintain effective communication with internal and external stakeholders.
Financial and Personnel Management:
Manage Production/Restoration expenses. Oversee equipment and materials (assets). Ensure adherence to safe work practices and risk management guidelines. Train and recruit Production/Restoration personnel. Continuously develop leadership and management skills, as well as restoration expertise.
Additional Duties:
Handle any other tasks required by the employer.
Education and Experience Requirements:
High School Diploma/GED required; associate or bachelor's degree strongly preferred. Industry certifications are highly valued. Minimum of 3 years of experience in operations. At least 1 year of management or supervisory experience. Strong interpersonal, leadership, and management skills. Effective written and oral communication skills. Experience in cleaning, restoration, or construction is preferred. Physical and Work Environment Requirements:
This management position involves occasional office work, but you will also be out in the field. Expect frequent jobsite visits, which may include:
Ability to lift to 50 pounds independently. Occasional lifting of up to 100 pounds with assistance. Walking and standing for extended periods. Driving, sitting, and climbing. Working Hours and Travel:
Full-time position: 7:30 a.m. - 5:00 p.m., Monday - Friday Long hours, evenings, and weekends may be required as needed. Rotating On-Call weekend and nights.
Compensation: $65,000.00 - $75,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Picture yourself here fulfilling your potential
At SERVPRO®, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
As the Restoration Production Manager at ServPro of Wilson County, you will play a crucial role in overseeing all aspects of restoration projects and managing our dedicated Production/Restoration crews. Your responsibilities will revolve around ensuring customer satisfaction, driving revenue growth, fostering profit growth, developing management talent, and nurturing staff development. This front-line management position empowers you to lead your team toward operational excellence.
Primary Responsibilities:
Customer and Client Management:
Manage the overall customer experience and ensure customer satisfaction. Prioritize responses to potential customers. Develop project scopes and review estimates. Negotiate project scope and estimate approvals with customers and clients.
Project Coordination and Oversight:
Schedule crews and allocate resources for active projects. Coordinate and oversee restoration services with both in-house crews and subcontractors. Document and review job files to support services provided. Maintain effective communication with internal and external stakeholders.
Financial and Personnel Management:
Manage Production/Restoration expenses. Oversee equipment and materials (assets). Ensure adherence to safe work practices and risk management guidelines. Train and recruit Production/Restoration personnel. Continuously develop leadership and management skills, as well as restoration expertise.
Additional Duties:
Handle any other tasks required by the employer.
Education and Experience Requirements:
High School Diploma/GED required; associate or bachelor's degree strongly preferred. Industry certifications are highly valued. Minimum of 3 years of experience in operations. At least 1 year of management or supervisory experience. Strong interpersonal, leadership, and management skills. Effective written and oral communication skills. Experience in cleaning, restoration, or construction is preferred. Physical and Work Environment Requirements:
This management position involves occasional office work, but you will also be out in the field. Expect frequent jobsite visits, which may include:
Ability to lift to 50 pounds independently. Occasional lifting of up to 100 pounds with assistance. Walking and standing for extended periods. Driving, sitting, and climbing. Working Hours and Travel:
Full-time position: 7:30 a.m. - 5:00 p.m., Monday - Friday Long hours, evenings, and weekends may be required as needed. Rotating On-Call weekend and nights.
Compensation: $65,000.00 - $75,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Picture yourself here fulfilling your potential
At SERVPRO®, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.