Automotive General Manager
Stress Free Auto Care, Denton, TX, United States
Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. We're a VC-backed company with a rapidly expanding footprint (currently at 18 stores, with plans to hit 45+ by 2025). Our mission is simple: make auto care a stress-free, trustworthy experience for everyone. Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry!
Job Overview
Stress-Free Auto Care is a modern, tech-enabled shop that believes taking care of your car should be an easy and stress-free experience. We're seeking an energetic, positive-minded Automotive General Manager who embraces challenges with enthusiasm and prioritizes guest satisfaction above all else.
Benefits
- PTO/Sick & (6) Annual Paid Holidays
- Medical, Dental & Vision Insurance
- 401(k) Matching
- Paid Skills Enhancement Training
- Employee Discount - Service & Parts
- Equipment/Toolbox Relocation Assistance
- Employee Referral Program
Responsibilities
- Oversee all aspects of daily operations, including scheduling, workflow management, & quality control.
- Ensure efficient use of resources and high standards of service delivery.
- Implement & enforce safety protocols and industry regulations.
- Foster a positive work environment by providing ongoing coaching opportunities.
- Uphold a customer-centric approach by ensuring prompt & courteous service.
- Experience addressing customer concerns & complaints on Yelp & Google Reviews through CDC (Complaints, Damages & Comebacks).
- Maintain strong relationships with customers to enhance loyalty & satisfaction.
- Stay updated with industry trends, technological advancements, & other markets.
- Maintain accurate records of operations, financial transactions, & employee activities.
- Prepare regular reports for management regarding shop performance & key metrics.
- Ensure compliance with all legal & regulatory requirements.
- Proven experience as a General Manager or similar role in an auto mechanic shop.
- Efficient in Digital Visual Inspections & Procedures
- Experience with Autoflow or similar platform, preferred but not required
- Strong leadership & managerial skills with the ability to motivate a team.
- Sound knowledge of automotive systems, repair techniques, and industry standards.
- Solid understanding of financial management & budgeting.
- Ability to multitask, prioritize, & manage time effectively.
- Degree in Business Administration, Automotive Technology or similar technical college
- Occasionally lift and/or move over 50 pounds
- Ability to work with tools lifted above their head
- Work in tight spaces as dictated by the vehicle's needed repair
- Have the needed dexterity in order to efficiently use hand-tools
- Walk/stand for the majority of the workday
- Drive manual transmission vehicles
- Keeping a brisk work pace in a high-volume environment
- Efficiently navigate a computer
Ready to Elevate Your Career? If you're interested in joining a supportive team that values your skills and dedication, we'd love to hear from you! Apply today to help us redefine automotive care.