Retail Sales Associate Job at The UPS Store in Wayzata

This UPS Store is LOCALLY OWNED - and is widely considered to have the BEST customer
service in the area! WE TRAIN!
The Retail Sales Associate delivers world-class customer service to all retail customers by
receiving and processing packages for shipment and operating copiers, office machines, binding
equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our
valued customers by providing accurate information on our array of products, services, and best-
value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, relevant computer and internet skills, a
friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast
learner who makes an effort to learn all aspects of the business in the shortest possible time.

COMPENSATION

• $15 - $17 / hour
• Performance base monthly bonuses. 

RESPONSIBILITIES          

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practicing good listening skills with customers, other UPS Store team members, and leadership
• Takes ownership of the customers shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an appropriate fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

QUALIFICATIONS            

• Previous Retail/customer service experience desired
• Good communication and people skills
• Able to engage with customers to cross-sell and up-sell products and services
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds