Customer Success Manager - Core Clouds

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category : Customer Success Job Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Role Description As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce's customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers' business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. Your Impact Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers. Help your customers achieve their business goals and outcomes on the Salesforce platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer. Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. Acting as an advisor for the adoption of new features of Salesforce's annual release schedules. Communicate the value of Signature Success and ensure all collaborators understand this value. Act as an advocate for customers during the triage and resolution of high-severity cases. Occasional travel to customer sites and availability for some after-hour or weekend coverage may be required. Minimum Requirements Minimum of 8 years of work experience in Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, or solutions architecture. Experience with Salesforce Sales Cloud and/or Service Cloud. 4+ years' experience in management consulting services. Exceptional communication and presentation skills. Skills for analyzing technical concepts and translating them into business terms. Ability to explain complex technical concepts in business-friendly terms. Knowledge of software development process and design methodologies. Experience leading cross-functional teams to facilitate customer needs resolution. Note:

This role is office-flexible, and the expectation is to be in office 3 days per week (Seattle/Bellevue, Chicago/Indianapolis, Atlanta, San Francisco/Palo Alto). Preferred Requirements Salesforce product certifications are a plus. Knowledge of Salesforce products and features. Experience working with Enterprise-level customers. Our Investment In You World-class enablement and on-demand training. Exposure to executive thought leaders. Clear path to promotion with accelerated leadership development programs. Weekly 1:1 coaching with your leadership. Fast Ramp mentorship program. Week-long product boot camp. Sandler Sales Training. Volunteer Opportunities Have you heard of our 1:1:1 model, focused on giving back to the community? The success in giving back has helped us become a leader in philanthropy, culture, and innovation. Accommodations If you require assistance due to a disability applying for open positions, please submit a request via the Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. We are committed to creating a workforce that reflects society through inclusive programs and initiatives. Salesforce

is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. For Washington-based roles, the base salary hiring range for this position is $128,300 to $217,200. For California-based roles, the base salary hiring range for this position is $140,000 to $236,900. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.

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