Enterprise NOC Specialist

Description: Please note this is a shift-based role supporting the client on site. The required schedule is Monday and Tuesday 7 am to 4 pm ET and Saturday and Sunday 7 am to 7 pm ET. Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident with an active Public Trust clearance. Rate: $30 - $39 / hr. w2 Responsibilities: Performs day-to-day activities required to supervise personnel engaged within the enterprise operations center, to include, managing operations in a multi-shift staffing model. Participates in root-cause analysis of complex problems. Performs technical project assignments to include assessing and resolving issues and report development. Provides daily supervision and direction to support staff, to include technical and administrative direction. Troubleshoot affected CI - ping, log into router/switch to check logs and interface status. Communicate - Generate correspondence required for incident management, to include notifications and follow up with modal POCs regarding cyber incidents, service degradations, outages, daily operational status reports, and COE Morning summary report. Critical Incidents - initiates the Critical Incident Management process and anchors the Incident Response Bridge process. Takes notes from bridge call to update Outage communications. Contacts the necessary team members to join bridges. As required, document the Root Cause Analysis (RCA) for the incident, gather and process the required information, and assign a sequential RCA number to the new document. Identify what RCA information can be moved to the knowledge management repository. Act as on-site troubleshooting and repair support for ExecHelp and Tier III teams during off-hours (i.e., Hands-on at Data Center, escort un-badged personnel in Data Center). Knowledge Management and Documentation - maintain POC and site information for remote sites, create and update SOPs for IMC processes. Generate and distribute daily and weekly reports. Experience Requirements: Must have a minimum of 5 years of related experience providing in-depth knowledge and expert support to an enterprise operation center, managing operation teams in a shift environment. Preferred skills and qualifications: Familiarity with Service Now. Familiarity with BMC Remedy.

#J-18808-Ljbffr