Director, Operations

WESTERN GOVERNORS UNIVERSITY Director, Operations SALT LAKE CITY, Utah Apply Now

If you're passionate about building a better future for individuals, communities, and our country—and you're committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. Summary

The Director, Partnership Operations is a key leader responsible for driving the operational strategy and execution across WGU's partnership ecosystem. This role focuses on ensuring seamless cross-functional collaboration, optimizing processes, and fostering a data-driven approach to improve client satisfaction and operational efficiency. The Director will oversee large-scale initiatives, guiding teams through complex projects while aligning operational strategies with organizational goals. This leader will work closely with executive leadership, Regional VPs, and external partners to support growth objectives and deliver an exceptional client experience. Essential Functions and Responsibilities

Led the optimization of the CRM platform (Salesforce) and developed advanced data analytics processes, leveraging historical data and market trends for improved lead management and sales forecasting. Increased forecast accuracy by 15% and enhanced reporting through customized Tableau dashboards. Lead and mentor cross-functional teams to align operational processes with partnership and client goals, ensuring the effective execution of strategic initiatives. Collaborate with executive leadership and Vertical Leaders to drive operational excellence and implement scalable solutions. Oversee the development and execution of operational policies, procedures, and system enhancements that improve day-to-day efficiency and client experience. Lead organizational initiatives focused on long-term operational sustainability and scalability. Analyze partnership and sales data to inform strategic decision-making and performance improvement. Establish and lead reporting frameworks to evaluate operational performance, compliance, and partnership success. Lead cross-departmental initiatives to support sales operations, including developing project plans, overseeing execution, and driving measurable outcomes. Serve as a change agent, identifying opportunities for process improvement and leading efforts to implement transformative solutions across the partnership operations team. Knowledge, Skills, and Abilities

Exceptional leadership capabilities, with a demonstrated ability to guide and inspire teams, influence organizational change, and foster a culture of continuous improvement. Advanced strategic thinking and problem-solving skills, with the ability to translate data insights into operational strategies. Expertise in Salesforce CRM and Tableau, with a deep understanding of CRM management, reporting structures, and data analysis. Strong communication and collaboration skills, capable of building consensus among diverse internal and external stakeholders. Proven ability to lead large-scale projects and cross-functional initiatives in a matrixed environment. Western Governors University is an equal opportunity employer and

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