DataSF
1094-IT Operations Support Administrator IV
DataSF, San Francisco, California, United States, 94199
1094-IT Operations Support Administrator IV – Information Technology (IT) - Human Services Agency (HSA) (1094) (151791)
Apply using SmartRecruiters, the City and County of San Francisco's application portal. Exam Type:
Permanent Exempt- (PEX) Category 18 Fill Type:
Permanent Exempt- (PEX) Category 18 This is a Permanent Exempt (PEX) Category 18 Appointment. This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of this appointment shall not exceed 36 months (in 6-month increments). Application Opening:
November 22, 2024 Application Deadline:
December 9, 2024 Compensation:
$124,254 - $153,946 Annually Classification Specification:
View Here At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, united by our commitment to deliver essential services that support and protect people, families, and communities. Under the general direction of the Desktop Supervisor, the 1094 IT Operations Support Administrator IV will lead the Software Automation team, supporting over 2500 employees. The ideal candidate will be adept in solving problems, team building, and creating and revising processes for software automation. Essential Duties and Functions Perform highly complex technical and operational IT support work, and systems analysis and administration and/or lead the work of others engaged in routine to complex IT support; organize, prioritize and may distribute work assignments; may mentor, train and provide input into evaluation of subordinate staff; may oversee IT operations in the absence of a supervisor. Analyze, design and develop operational procedures; review, analyze, and resolve operational problems; apply automation tools to resolve operational problems. Analyze and recommend procedures consistent with departmental directives, policies and regulations. Install, operate, administer, maintain and upgrade complex operating systems; provide technical assistance to users; assist in the transition of data between systems on multiple platforms. Perform help desk functions for more complex problems, including coordinating the development and implementation of problem resolutions; coordinate hardware, software and service repairs. Interface with users, engineers, and other analysts for multi-department system projects and system related activities to meet the needs of the department. Review plans for software and hardware equipment and services; develop detailed specifications; research and evaluate software and hardware technologies; consult on feasibility, costs and benefits of additions or enhancements; participate in the request for proposal process; oversee the maintenance inventories; plan for equipment needs; research, evaluate and test hardware and software products; coordinate hardware and software purchases; prepare procedures documentation. Analyze, research, and test changes in operating systems and system software on multiple computers for compatibilities, performance, and capabilities in operational matters; and deploy new or enhanced system tools. Perform work related to security and disaster recovery needs such as system backup and/or restoration, including operational support at a hotsite or a recovery site. Work directly with contractors and vendors. Perform project management activities on operations projects. Assess user training needs; develop training programs and materials. Attend meetings; represent the unit on committees as necessary. How to qualify
1. Education a) Requires an associate degree in computer science or a closely related field from an accredited college or university
OR b) Its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field]. 2. Experience a) Four (4) years of experience performing analysis, installation, technical support, and system administration in a network environment. Substitution Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field. Completion of a one (1) year State (DAS) Information Technology apprenticeship program equivalent to the City and County of San Francisco’s 1090 IT Operations Support Training Program may substitute for the required education. 3. Special Conditions Experience a. 24 months of recent and verifiable experience using the Windows Operating System in support of multi-departmental and enterprise systems, including the management of Windows services and use of Windows administrative tools. Licenses AND Certifications b. Possession of a valid California driver's license Additional Requirements c. In addition to the minimum qualifications, this position requires the ability to lift up to 40 lbs. NOTE:
The above minimum qualifications reflect special conditions associated with the position to be filled. They may differ from the standard minimum qualifications associated with this classification. *Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. Verification of Experience and/or Education Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Selection Procedures The selection process will include an evaluation of applications in relation to minimum requirements and an assessment of candidates’ job-related knowledge, skills, and abilities in an oral interview, which may include a written or performance exercise. Additional Information Regarding Employment with the City and County of San Francisco Applications for City and County of San Francisco jobs are only accepted through an online process. Visit:
Begin Application Process . The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
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Apply using SmartRecruiters, the City and County of San Francisco's application portal. Exam Type:
Permanent Exempt- (PEX) Category 18 Fill Type:
Permanent Exempt- (PEX) Category 18 This is a Permanent Exempt (PEX) Category 18 Appointment. This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of this appointment shall not exceed 36 months (in 6-month increments). Application Opening:
November 22, 2024 Application Deadline:
December 9, 2024 Compensation:
$124,254 - $153,946 Annually Classification Specification:
View Here At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, united by our commitment to deliver essential services that support and protect people, families, and communities. Under the general direction of the Desktop Supervisor, the 1094 IT Operations Support Administrator IV will lead the Software Automation team, supporting over 2500 employees. The ideal candidate will be adept in solving problems, team building, and creating and revising processes for software automation. Essential Duties and Functions Perform highly complex technical and operational IT support work, and systems analysis and administration and/or lead the work of others engaged in routine to complex IT support; organize, prioritize and may distribute work assignments; may mentor, train and provide input into evaluation of subordinate staff; may oversee IT operations in the absence of a supervisor. Analyze, design and develop operational procedures; review, analyze, and resolve operational problems; apply automation tools to resolve operational problems. Analyze and recommend procedures consistent with departmental directives, policies and regulations. Install, operate, administer, maintain and upgrade complex operating systems; provide technical assistance to users; assist in the transition of data between systems on multiple platforms. Perform help desk functions for more complex problems, including coordinating the development and implementation of problem resolutions; coordinate hardware, software and service repairs. Interface with users, engineers, and other analysts for multi-department system projects and system related activities to meet the needs of the department. Review plans for software and hardware equipment and services; develop detailed specifications; research and evaluate software and hardware technologies; consult on feasibility, costs and benefits of additions or enhancements; participate in the request for proposal process; oversee the maintenance inventories; plan for equipment needs; research, evaluate and test hardware and software products; coordinate hardware and software purchases; prepare procedures documentation. Analyze, research, and test changes in operating systems and system software on multiple computers for compatibilities, performance, and capabilities in operational matters; and deploy new or enhanced system tools. Perform work related to security and disaster recovery needs such as system backup and/or restoration, including operational support at a hotsite or a recovery site. Work directly with contractors and vendors. Perform project management activities on operations projects. Assess user training needs; develop training programs and materials. Attend meetings; represent the unit on committees as necessary. How to qualify
1. Education a) Requires an associate degree in computer science or a closely related field from an accredited college or university
OR b) Its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field]. 2. Experience a) Four (4) years of experience performing analysis, installation, technical support, and system administration in a network environment. Substitution Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field. Completion of a one (1) year State (DAS) Information Technology apprenticeship program equivalent to the City and County of San Francisco’s 1090 IT Operations Support Training Program may substitute for the required education. 3. Special Conditions Experience a. 24 months of recent and verifiable experience using the Windows Operating System in support of multi-departmental and enterprise systems, including the management of Windows services and use of Windows administrative tools. Licenses AND Certifications b. Possession of a valid California driver's license Additional Requirements c. In addition to the minimum qualifications, this position requires the ability to lift up to 40 lbs. NOTE:
The above minimum qualifications reflect special conditions associated with the position to be filled. They may differ from the standard minimum qualifications associated with this classification. *Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. Verification of Experience and/or Education Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Selection Procedures The selection process will include an evaluation of applications in relation to minimum requirements and an assessment of candidates’ job-related knowledge, skills, and abilities in an oral interview, which may include a written or performance exercise. Additional Information Regarding Employment with the City and County of San Francisco Applications for City and County of San Francisco jobs are only accepted through an online process. Visit:
Begin Application Process . The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
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