Four Seasons Hotels Ltd
Front Office Manager - San Francisco at Embarcadero
Four Seasons Hotels Ltd, San Francisco, California, United States, 94199
Front Office Manager - San Francisco at Embarcadero
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. About the location: A sky-high urban retreat reimagined with panoramic bay view. Introducing our second Four Seasons Hotel in San Francisco, rising above downtown at 345 California Center. Enjoy unparalleled views from the top 11 floors of this 48-storey landmark providing breathtaking panoramas of the city and the bay. Discover this new Four Seasons experience – steps from Union Square, the Ferry Building and Fisherman’s Wharf, home to Pier 39. Join Our Team Four Seasons Hotel San Francisco at Embarcadero is looking for a
Front Office Manager . Located steps away from Union Square, the Ferry Building and Fisherman's Wharf. You will find our charm rising above downtown at 345 California Center, with our guestrooms located at the top 11 floors of this 48-story landmark providing breathtaking panoramas of the city and the bay. Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for individuals with not only the right skills but also the right attitude for the role! We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right. Job Responsibilities: Always offer professional and engaging service; Assist in overseeing the Front Office and Guest Services - conduct interviews, departmental trainings, and provide hands-on support; Ensure communication between pertinent departments is seamless regarding any special needs with guests; Coordinate arrivals and departures for guests; Work with internal departments regarding billing; Block rooms for arrivals to ensure proper handling of special attention guests, return guests, and groups; Assure that all financial and credit procedures are followed. Follow up on credit problems with Financial Manager; Follow up with guest requests; Takes action in all matters related to the safety, security, satisfaction, and well-being of hotel guests; Responds swiftly and effectively in any hotel emergency or safety situation; Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism. Act as Manager on Duty; Demonstrate effective problem resolution skills and handle challenging situations with poise and tact, focused on a solution-oriented approach and a commitment to guest satisfaction. This position acts as the manager on duty in the hotel when senior management is not available. This position is responsible for interviewing, training, scheduling, conducting performance reviews and disciplinary conversations for staff. This role has direct contact with employees and guests and as such good communication skills are a necessity. This position does require a flexible schedule, able to work morning/afternoon shifts, weekends, and holidays. Essential Requirements: One to three years’ experience in a rooms division management. Excellent communication and organization skills. Previous customer experience and ability to work effectively under pressure. Proficient computer skills and knowledge in Microsoft Office products, Opera, Salesforce and other programs as needed. Reading, writing and oral proficiency both in Portuguese and English. We are looking for people who share the Golden Rule: people who by nature, believe in treating others as we would have them treat us. Working at Four Seasons Four Seasons can offer what many hospitality professionals dream of – an opportunity to build a life-long career with global potential and a real sense of pride in work well done. In line with our plans for future growth, we are committed to staff levels that are in keeping with our extraordinary staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. Four Seasons offers an award-winning work environment and an excellent benefits package which includes: Salary Package: 90,640 to 92,000 Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan) 401 (k) Retirement plan Complimentary stays at other Four Seasons properties Free meals on duty Free uniforms and free uniform care Paid holidays, vacation & sick days Transportation benefits If you are interested in applying for this position, please click on the APPLY button, attach your resume and cover letter in Word and/or PDF format. We look forward to receiving your application! US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location.
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Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. About the location: A sky-high urban retreat reimagined with panoramic bay view. Introducing our second Four Seasons Hotel in San Francisco, rising above downtown at 345 California Center. Enjoy unparalleled views from the top 11 floors of this 48-storey landmark providing breathtaking panoramas of the city and the bay. Discover this new Four Seasons experience – steps from Union Square, the Ferry Building and Fisherman’s Wharf, home to Pier 39. Join Our Team Four Seasons Hotel San Francisco at Embarcadero is looking for a
Front Office Manager . Located steps away from Union Square, the Ferry Building and Fisherman's Wharf. You will find our charm rising above downtown at 345 California Center, with our guestrooms located at the top 11 floors of this 48-story landmark providing breathtaking panoramas of the city and the bay. Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for individuals with not only the right skills but also the right attitude for the role! We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right. Job Responsibilities: Always offer professional and engaging service; Assist in overseeing the Front Office and Guest Services - conduct interviews, departmental trainings, and provide hands-on support; Ensure communication between pertinent departments is seamless regarding any special needs with guests; Coordinate arrivals and departures for guests; Work with internal departments regarding billing; Block rooms for arrivals to ensure proper handling of special attention guests, return guests, and groups; Assure that all financial and credit procedures are followed. Follow up on credit problems with Financial Manager; Follow up with guest requests; Takes action in all matters related to the safety, security, satisfaction, and well-being of hotel guests; Responds swiftly and effectively in any hotel emergency or safety situation; Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism. Act as Manager on Duty; Demonstrate effective problem resolution skills and handle challenging situations with poise and tact, focused on a solution-oriented approach and a commitment to guest satisfaction. This position acts as the manager on duty in the hotel when senior management is not available. This position is responsible for interviewing, training, scheduling, conducting performance reviews and disciplinary conversations for staff. This role has direct contact with employees and guests and as such good communication skills are a necessity. This position does require a flexible schedule, able to work morning/afternoon shifts, weekends, and holidays. Essential Requirements: One to three years’ experience in a rooms division management. Excellent communication and organization skills. Previous customer experience and ability to work effectively under pressure. Proficient computer skills and knowledge in Microsoft Office products, Opera, Salesforce and other programs as needed. Reading, writing and oral proficiency both in Portuguese and English. We are looking for people who share the Golden Rule: people who by nature, believe in treating others as we would have them treat us. Working at Four Seasons Four Seasons can offer what many hospitality professionals dream of – an opportunity to build a life-long career with global potential and a real sense of pride in work well done. In line with our plans for future growth, we are committed to staff levels that are in keeping with our extraordinary staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. Four Seasons offers an award-winning work environment and an excellent benefits package which includes: Salary Package: 90,640 to 92,000 Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan) 401 (k) Retirement plan Complimentary stays at other Four Seasons properties Free meals on duty Free uniforms and free uniform care Paid holidays, vacation & sick days Transportation benefits If you are interested in applying for this position, please click on the APPLY button, attach your resume and cover letter in Word and/or PDF format. We look forward to receiving your application! US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location.
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