Executive Meeting Manager

Summary: The primary purpose is to be accessible and available to capture and close business with incoming sales calls contacting the property to book business. Primary responsibility is to capture all incoming calls to prevent usage of voice mail and to demonstrate, qualify, capture, and upsell the customer. The secondary purpose is to qualify all incoming business leads in the absence of a sales manager and provide an instant answer to the client on critical need questions. The EMM is responsible for contracting and executing the event/conference/booking. Responsibilities: Answer all calls for inquiries. Achieve highest average check, highest average room rate, and highest overall revenue of all short-term bookings. Maintain an accurate tracking system for Call Volume, Lost/Turn Down Business/Call Window Report. Achieve monthly quotas and revenue goals. Actively solicit accounts and corporations for business from new and existing clients to maximize expected revenues when incoming call volume is down from historical trends. Engage in profitable menu planning by reviewing committed menus with other groups during the same time. Pursue targeted key accounts with telemarketing sales calls, inside appointment calls, site tours, etc. Prepare Group Cover Sheets for each group as a communication tool. Maintain current set of action plans, flexing with business levels to maximize revenue and target key potential accounts. Generate profitable catering sales revenue. Maintain weekly and monthly reports in accordance with the goals set forth by the Director of Sales. Proactively solicit business through existing and new potential customers to achieve, if not exceed, revenue goals. Detail events with clients. Successfully marry client expectations with hotel service standards and product. Know Service Standards and SOPs. Be familiar with food and beverage minimums, optimums, and work cooperatively with Director of Catering and Director of Sales. Use effective listening and selling skills. Utilize training tools available through an educational institute and develop a working knowledge of resources available through the hotel. Learn and be familiar with P&L, Marketing Plan, Forecasting, and Budget. Communicate with Operations via BEO meetings. Anticipate group needs and operational challenges and opportunities to ensure clients and groups are provided the highest standard of quality and service. Review budget to identify specific segment you will be responsible for fulfilling and recognize its impact on the budget for the entire hotel. Work cooperatively with all departments to fulfill guest and client expectations, including special activities, set-ups, A/V, meal functions, and meetings as related to in-house groups. Be versed in the English language to communicate professionally with customers. Contribute to a work environment in which associates are productive. Demonstrate self-confidence, energy, and enthusiasm. Present expectations and information in a concise, well-organized manner. Manage group or interpersonal conflict situations effectively. Understand how to manage in a culturally diverse work environment. Use problem-solving methodology for decision-making and follow-up. Exhibit personal integrity, manage time well, and maintain a highly visible presence in areas of responsibility. Other Information: College Degree required, minimum of 2 year degree or experience in similar leadership role required. FULL TIME BENEFIT OVERVIEW: Medical, Dental, and Vision Short- and Long-Term Disability and Life Insurance Employee Assistance Program (EAP) 401(k) Paid Time Off to include Vacation, Holidays, & Sick Tuition Reimbursement Complimentary and Discounted Rooms Location Code: 2740

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