LifeLong Medical Care
Front Office & Eligibility Coordinator
LifeLong Medical Care, Berkeley, California, United States, 94709
Front Office & Eligibility Coordinator
Job Locations:
US-CA-Berkeley
ID:
2024-5919
Overview Supporting Community Healthcare is a rewarding role. LifeLong Medical Care is looking for a
Front Office & Eligibility Coordinator
to work at our West Berkeley Family Practice. The Front Office & Eligibility Coordinator will work with a multi-disciplinary team in the delivery of general primary care medical services in a community health setting. Responsibilities include reception, appointment scheduling, patient registration and check-in, eligibility screening, telephone operation, and cash collection management.
This is a full-time, benefit-eligible position, working 40 hours/week. This position is represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU-UHW, as defined in the CBA.
LifeLong Medical Care is a multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much more. LifeLong Medical Care is an equal opportunity employer. We strongly encourage applications from women, people of color, bilingual and bicultural individuals, and members of the LGBTQ+ community. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition, or any other protected classification.
Benefits Compensation: $20 - $21/hour. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, and a 403(b) retirement savings plan.
COVID-19 Vaccine Policy In accordance with LifeLong Medical Care's commitment to provide and maintain a workplace that is free of known hazards, we have adopted a Mandatory COVID-19 Vaccine Policy to safeguard the health of our employees and their families; our patients and visitors; and the community at large from infectious diseases. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Order of the California State Public Health Officer. Unless a reasonable medical or religious accommodation is approved, all employees must receive COVID-19 vaccinations.
Responsibilities
Greets all patients and visitors in a warm and friendly manner and utilizes positive customer service in all interactions.
Responsible for patient reception and intake including registration, check-in, and scheduling future appointments.
Performs computer data entry, document and card scanning, and validation.
Manages patient flow from front to back office.
Responsible for preparing all eligibility information for each scheduled clinic patient at least two days ahead of the appointed time.
Answers clinic phones and directs calls appropriately. Makes follow-up calls.
Responsible for collecting visit copays and cash collections management (send cash to A/P, notify A/P if no cash has been collected).
Attends all meetings that apply to the eligibility process and shares the information with appropriate clinic personnel.
Assists patients with referrals to Medi-Cal, CalFresh, HealthPac, CARES, and other programs.
Maintains appearance of waiting areas and reception desk.
Receives and distributes all incoming correspondence including mail, faxes, interoffice mail courier items, and packages.
Maintains inventory of front desk supplies and forms.
Under supervision of the Center Supervisor or Manager, enters and maintains provider templates as needed.
Generates correspondence as requested.
Keeps statistical records as requested by Center Supervisor or Manager.
Performs other duties as assigned.
Qualifications
Strong organizational, administrative, and problem-solving skills, and ability to be flexible and adaptive to change.
Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.
Ability to prioritize competing work demands and tasks from clients or staff.
Ability to work effectively and calmly under pressure in a positive, friendly manner.
Work in a team-oriented environment with a number of professionals with different work styles and support needs.
Conduct oneself in external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident, and sensitive staff.
Make appropriate use of knowledge, expertise, and connections of other staff.
Be creative and mature with a "can do", proactive attitude and an ability to continuously "scan" the environment, identifying and taking advantage of opportunities for improvement.
Job Requirements:
High school diploma or GED.
One year of experience in the medical field.
Excellent customer service and ability to maintain confidentiality.
Proficient in standard office software (Microsoft).
Job Preferences:
Bachelor's degree in health science or a related field.
Proficient in Electronic Health Records (EHR) and Electronic Practice Management Systems (EPM).
Experience with insurance eligibility.
Experience in working in a community health center.
Bilingual English/Spanish.
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US-CA-Berkeley
ID:
2024-5919
Overview Supporting Community Healthcare is a rewarding role. LifeLong Medical Care is looking for a
Front Office & Eligibility Coordinator
to work at our West Berkeley Family Practice. The Front Office & Eligibility Coordinator will work with a multi-disciplinary team in the delivery of general primary care medical services in a community health setting. Responsibilities include reception, appointment scheduling, patient registration and check-in, eligibility screening, telephone operation, and cash collection management.
This is a full-time, benefit-eligible position, working 40 hours/week. This position is represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU-UHW, as defined in the CBA.
LifeLong Medical Care is a multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much more. LifeLong Medical Care is an equal opportunity employer. We strongly encourage applications from women, people of color, bilingual and bicultural individuals, and members of the LGBTQ+ community. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition, or any other protected classification.
Benefits Compensation: $20 - $21/hour. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, and a 403(b) retirement savings plan.
COVID-19 Vaccine Policy In accordance with LifeLong Medical Care's commitment to provide and maintain a workplace that is free of known hazards, we have adopted a Mandatory COVID-19 Vaccine Policy to safeguard the health of our employees and their families; our patients and visitors; and the community at large from infectious diseases. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Order of the California State Public Health Officer. Unless a reasonable medical or religious accommodation is approved, all employees must receive COVID-19 vaccinations.
Responsibilities
Greets all patients and visitors in a warm and friendly manner and utilizes positive customer service in all interactions.
Responsible for patient reception and intake including registration, check-in, and scheduling future appointments.
Performs computer data entry, document and card scanning, and validation.
Manages patient flow from front to back office.
Responsible for preparing all eligibility information for each scheduled clinic patient at least two days ahead of the appointed time.
Answers clinic phones and directs calls appropriately. Makes follow-up calls.
Responsible for collecting visit copays and cash collections management (send cash to A/P, notify A/P if no cash has been collected).
Attends all meetings that apply to the eligibility process and shares the information with appropriate clinic personnel.
Assists patients with referrals to Medi-Cal, CalFresh, HealthPac, CARES, and other programs.
Maintains appearance of waiting areas and reception desk.
Receives and distributes all incoming correspondence including mail, faxes, interoffice mail courier items, and packages.
Maintains inventory of front desk supplies and forms.
Under supervision of the Center Supervisor or Manager, enters and maintains provider templates as needed.
Generates correspondence as requested.
Keeps statistical records as requested by Center Supervisor or Manager.
Performs other duties as assigned.
Qualifications
Strong organizational, administrative, and problem-solving skills, and ability to be flexible and adaptive to change.
Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.
Ability to prioritize competing work demands and tasks from clients or staff.
Ability to work effectively and calmly under pressure in a positive, friendly manner.
Work in a team-oriented environment with a number of professionals with different work styles and support needs.
Conduct oneself in external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident, and sensitive staff.
Make appropriate use of knowledge, expertise, and connections of other staff.
Be creative and mature with a "can do", proactive attitude and an ability to continuously "scan" the environment, identifying and taking advantage of opportunities for improvement.
Job Requirements:
High school diploma or GED.
One year of experience in the medical field.
Excellent customer service and ability to maintain confidentiality.
Proficient in standard office software (Microsoft).
Job Preferences:
Bachelor's degree in health science or a related field.
Proficient in Electronic Health Records (EHR) and Electronic Practice Management Systems (EPM).
Experience with insurance eligibility.
Experience in working in a community health center.
Bilingual English/Spanish.
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