Cole Services company
Service Manager
Cole Services company, Garden Grove, California, United States, 92641
Are you seeking to elevate your career by delivering top-notch service within a well-established and reputable company? Are you in search of an employer who promotes a team-oriented environment? If you're looking for a company that prioritizes doing the right thing for their employees and customers, you're in the right place!
Join the Cole Services team and discover the best choice you’ll make in your career!
Position Title: Service Manager Location: Garden Grove, CA
92843 Schedule: 7:00 AM to 5:00 PM Monday – Friday and every other Saturday
Why Choose Us
$65K Base salary and incentives!!! Full-Time Work! Fast-Moving Work Environment (never dull) - Year-round Assignment Investment in Your Talent - Organization-Sponsored Training and On-Going Development Medical, Dental, & Vision Insurance 401k + Match PTO + Paid Holidays Awesome Staff Contests Company Meetings + Food! Great Company Events Amazing Company Culture
What We’re Looking For: We are looking for customer focused Service Manager to join our company. As a Service Manager, you will provide direct oversight and guidance to up to 20 field employees to include: service technicians and maintenance technicians.
This person needs to be an organized individual that can help our General Managers grow our company. The Service Manager will help assist in the daily tasks of a General Manager including scheduling, coaching, maintaining warehouse organization, and managing inventory.
What You’ll Be Doing:
Tracking budgets and profit and loss statements Actively monitoring and managing fleet Organizing space in the warehouse and performing and overseeing cleaning duties, maintaining product, tools, equipment, and work in a clean, orderly, and safe manner Attending home and trade shows Researching and identifying potential partners and establishing relationships Monitoring review sites. E.g. Google, Yelp, Bing, etc. to address resolve reviews in a timely manner Providing performance management guidance to line management through weekly 1:1’s and as needed (e.g., coaching, PIP's, career development, disciplinary actions) Responsible for hiring events, recruiting, interviewing, on and offboarding employees Responsible for development of Apprentices into Graduating to be Technicians, Techs to Sr. Techs, Sr. Techs into Field Supervisors and beyond Be available for customer escalation management and expert help for Technician calls Working closely with People Operations to improve work relationships, build morale, and increase productivity and retention Managing Tech schedules and ensuring apprentices are scheduled for ride alongs with other qualified technicians Continually monitoring and inspecting vehicles to ensure effective and efficient performance to minimize downtime Assisting Technicians in the field and participating in operational ride alongs as needed Traveling to job sites for unannounced audit of quality of work All other job duties as assigned
What We’re Looking For:
A minimum of 3 years managerial experience supporting and training a team required Preferred prior knowledge of the home service industry Excellent verbal and written communication skills Excellent interpersonal and customer service skills Excellent organizational skills and attention to detail Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies Excellent time management skills with a proven ability to meet deadlines Strong analytical and problem-solving skills Proficient with Microsoft Office Suite or related software Proficient in computer skills to be able to learn and use the current CRM system which is ServiceTitan
Additional Requirements:
Prolonged periods of standing and working on a computer Must be able to lift up to 50 pounds at times High school diploma or equivalent Neat, clean-cut appearance Willingness to pass a background check and drug test Valid California driver's license with a clean driving record
Note: Due to the high volume of applications we receive, only qualified candidates will be contacted. Thank you for your understanding.
Join the Cole Services team and discover the best choice you’ll make in your career!
Position Title: Service Manager Location: Garden Grove, CA
92843 Schedule: 7:00 AM to 5:00 PM Monday – Friday and every other Saturday
Why Choose Us
$65K Base salary and incentives!!! Full-Time Work! Fast-Moving Work Environment (never dull) - Year-round Assignment Investment in Your Talent - Organization-Sponsored Training and On-Going Development Medical, Dental, & Vision Insurance 401k + Match PTO + Paid Holidays Awesome Staff Contests Company Meetings + Food! Great Company Events Amazing Company Culture
What We’re Looking For: We are looking for customer focused Service Manager to join our company. As a Service Manager, you will provide direct oversight and guidance to up to 20 field employees to include: service technicians and maintenance technicians.
This person needs to be an organized individual that can help our General Managers grow our company. The Service Manager will help assist in the daily tasks of a General Manager including scheduling, coaching, maintaining warehouse organization, and managing inventory.
What You’ll Be Doing:
Tracking budgets and profit and loss statements Actively monitoring and managing fleet Organizing space in the warehouse and performing and overseeing cleaning duties, maintaining product, tools, equipment, and work in a clean, orderly, and safe manner Attending home and trade shows Researching and identifying potential partners and establishing relationships Monitoring review sites. E.g. Google, Yelp, Bing, etc. to address resolve reviews in a timely manner Providing performance management guidance to line management through weekly 1:1’s and as needed (e.g., coaching, PIP's, career development, disciplinary actions) Responsible for hiring events, recruiting, interviewing, on and offboarding employees Responsible for development of Apprentices into Graduating to be Technicians, Techs to Sr. Techs, Sr. Techs into Field Supervisors and beyond Be available for customer escalation management and expert help for Technician calls Working closely with People Operations to improve work relationships, build morale, and increase productivity and retention Managing Tech schedules and ensuring apprentices are scheduled for ride alongs with other qualified technicians Continually monitoring and inspecting vehicles to ensure effective and efficient performance to minimize downtime Assisting Technicians in the field and participating in operational ride alongs as needed Traveling to job sites for unannounced audit of quality of work All other job duties as assigned
What We’re Looking For:
A minimum of 3 years managerial experience supporting and training a team required Preferred prior knowledge of the home service industry Excellent verbal and written communication skills Excellent interpersonal and customer service skills Excellent organizational skills and attention to detail Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies Excellent time management skills with a proven ability to meet deadlines Strong analytical and problem-solving skills Proficient with Microsoft Office Suite or related software Proficient in computer skills to be able to learn and use the current CRM system which is ServiceTitan
Additional Requirements:
Prolonged periods of standing and working on a computer Must be able to lift up to 50 pounds at times High school diploma or equivalent Neat, clean-cut appearance Willingness to pass a background check and drug test Valid California driver's license with a clean driving record
Note: Due to the high volume of applications we receive, only qualified candidates will be contacted. Thank you for your understanding.